Page 95 - General Catalog - updated Nov 2020

95
Returns
Customers have up to 15 days to return a product from the day the invoice has been issued. All returns must first be approved by Natali Products’ customer service. The approval process may take between 1 to 2 business days. No returns will be accepted on used products, equipment, special orders, or when allergies occur due to product purchase/use. For sanitary reasons, there will be no returns on implements, nail polishes, skincare, makeup, or fiberglass/gel products.
If the parcel is delivered damaged, the customer must mention it on the delivery company document, before signing and taking the parcel. Once opened, if the items inside are damaged, the customer has 48h to make a claim to our customer service.
If an item is missing in the order, or if the wrong item has been placed in the package, the customer has 48h to make a claim to our customer service. After that time, Natali Products will not be held responsible.
How to make a claim:
1. Contact our customer service by phone or by email: +1 800-565-1203 / sales@nataliproducts.com 2. Provide a picture of the damaged items by email
3. Wait for the approval from our customer service
4. Wait for customer service to contact you to arrange item’s return
When a return is made due to an error made on the customer’s behalf or change of mind, the customer will be responsible for paying return shipping charges.
A restocking fee of 15% will also be charged.
Backorders
Backorders are subject to our standard shipping policy. To save on shipping costs, please add backordered items to your next order. All prices are in Canadian Dollars for items shipped within Canada. For items shipped outside of Canada, prices are in US Dollars.
Disclaimer
User Agreement:
Natali Products Inc., its owners and employee(s) will not be held responsible for any results obtained from the purchase of any products or equipment. Customers are advised to conduct their own tests to determine efficiency, safety and suitability of purchased skin/nail care products or equipment. We will not be held responsible for irresponsible use of our products or equipment.
Any information regarding the description of the products or step by step instruction are at the discretion of the customer and can only be recognized as educational information.
By acknowledging this contract and using this site, you accept without limitation all the terms and condition listed above in this User Agreement. You hereby waive all claims against Natali Products Inc. and its owners/employees arising from your use of this site, the information it contains and the products it sells.
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Phone (416)661-8015 | Toll Free 1-800-565-1203
Fax (416)661-3848 | sales@nataliproducts.com
1181 Finch Ave W, Unit 8, Toronto, Ontario, Canada, M3J 2V8