Page 6 - March 2020 Ulupono

February 2020 Castle Leadership Institute
2020 Hearing: First You Have to Listen
The theme for Adventist Health Castle’s Leadership Institute February 25 centered around providing leaders with tools to sharpen and improve their communication and listening skills.
Senior Chaplain Sarah May Colon began the day with a devotion titled “First You Have to Listen.” Colon gave personal examples of being misheard and of responding to what she thought someone would say before listening first. She encouraged listening to ourselves, to others and to God. Following the devotion new leaders were onstage to introduce themselves using AIDET.
Patient Care Executive Erik Anderson and Administration Executive Assistant Tiffany Harada next used an actual story of a patient who came to Castle to demonstrate two communication behaviors: Advocacy vs. Inquiry. Advocacy refers to stating one’s views; Inquiry refers to asking questions. Leaders were told to remember that asking questions is necessary to understand a person’s story and determine solutions;
and that effective communication requires inquiry.
Tim Gillespie, MDiv, DMin, senior pastor
at Crosswalk Seventh-day Adventist Church in Redlands, CA, and adjunct professor at La Sierra University, spoke on Communicating with Upcoming Generations in the Workforce and How to Communicate Mission in Every Generation. Gillespie
said it is necessary when interacting with upcoming generations to provide them opportunities for learning and development; offer them a balance between personal and professional life; realize that money is not everything to them; recognize their need for recognition; and be mentors and not bosses.
In his second presentation, Gillespie said communicating mission across the spectrum means that we move from contractual to covenantal language—doing what we say we are going to do (contract), to going beyond what we say we are going to do (covenant).
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In the afternoon, Regional Director of Communications Adam Lee, and Castle’s Director of Marketing & Communications Jasmin Rodriguez clarified for leaders
that our brand is how our community perceives Castle and building our brand
in the community, in addition to ongoing Marketing efforts, means that associates are able to communicate and demonstrate Castle’s shared values. Leaders and associates were encouraged to always have an “elevator speech” about Castle ready to share with the community members. An elevator speech is a clear, brief message
or “commercial” about Castle. Reviewing Castle’s website and downloading One Channel are great resources for up to date System and Castle information.