Page 9 - MIADA-Q2 2022
P. 9

things out and short cutting the system  but what they are really saying is that  deal it is because they feel there is more
        you could be shooting yourself in the foot.  my car salesman didn’t sell me on why  room, the customer can be bumped or
        Car sales training systems were designed  I should buy a car from them and their  that the next person will pay more for the
        to  work  throughout  the  dealership  and  dealership. They think there is more to be  same car. It’s not personal it’s business
        be consistent. One step is made to work  had somewhere else because you didn’t  and they really do want to sell cars just
        with the next and the one before. I will  make them feel otherwise. They sound so  like you do and one more of those things
        guarantee that you will lose deals when  sincere and they have numerous reasons,  a car salesman should know.
        you  start  thinking  you  know  better  or  but that is their way of giving you the bad
        start short cutting the system. This is  news. Granted they may visit another     Buyers are Liars
        one of the things a car salesman should  dealer and feel the same way about them,   I left this one for number ten
        know, but often forgets. Dummy up, get  but if they meet a real car salesman they 10 because too many salespeople
        back to basics and you will sell more cars.  will buy a car and all the follow-up in the  like to use this for an excuse when they
                                             world won’t help.  Once they tell you that  don’t  make  deal,  but  it  is  true  in  many
            There is Always More and F&I Will   they will “Be Back” your only chance is   cases. Talk to enough car buyers both on
            Prove It.                        that they visit another dealership and tell   and off the car lot and you will find out
            W
        5 e have all had the customer that  them the same thing and then you have   that the average consumer thinks that
        wouldn’t bump another dollar, but after  a remote chance with follow up if you   lying to the car salesman is acceptable
        they got done in F&I their payment went  something more to offer. Can you believe   part of the game. Even that person that
        up 20, 30 or 40 dollars. The things a car  that people ask why do car salesmen lie   never tells a lie thinks that it’s not a
        salesman should know include knowing  when they are the ones that are avoiding   lie, and sometimes they use it as a how
        that there is always more room, but when  the truth.                      to tell salesman no, but its all part of
        you believe that they won’t go another                                    the car buying process. Cars dealers
        dollar think again. Maybe you didn’t     Things a Car Salesman Should     don't  want  their car salesmen  to lie,
        show them a reason to spend more or      Know About Enthusiasm and        yet customers do so repeatedly. Again
        provide  enough  value  in  the  vehicle  8 Selling Cars                  this is one of the few things that the
        or the dealership. Think about how  Even the grumpy old fart that buys a   customer uses as a defense because they
        bumping them another $100 will equal  car is excited about buying a new car,   don’t want to be taken advantage of by
        20, 30 or 40 dollars towards your car  but they certainly aren’t going to tell or   a car salesman. Things a car salesman
        salesman salary. If you don’t get it the  show  you  that.  Car  buyers  don’t  want   should know include being wise to how
        F&I Department will.                 the salesman to think they are excited   the customer thinks. The salesman must
                                             about the prospect of driving home in
             Price Isn’t Everything          a new ride, but they are and enthusiasm   understand that they need to break down
                                                                                  this customer barrier and change the
             Stop thinking that price is the only  will heighten that excitement and engage
             h
        6 ing that will close the deal because  more of their emotions. Being positive   way the customer thinks. This is also
             t
        that is not the case. Almost everyone is  and enthusiastic about them having a new   where body language, tone and facial
        will to pay more when they see the value  vehicle will only help you sell more cars   expressions are important when selling
        in something. Stop working the desk and  and increase your commission. When   cars professionally. Most people are
        start working the customer and provide  people use their emotions to purchase   honest unless they are buying a car so
        more value. Many salespeople work the  a vehicle you are the one that comes   they will usually give themselves away
        desk harder than they work the customer,  out  on  top.  Enthusiasm  is  an  emotion   with their facial expressions and eye
        but when you show them “What’s in it  and your ticket to sales and logic is the   movement. Accept these car salesman
        for  them”  you  provide  more  value  and  quickest way to a short deal. The things   facts, but don’t use it as an excuse for not
        ultimately make more commission. The  a car salesman should know include   selling a car.
        things a car salesman should know and  enthusiasm because enthusiasm sells
        never forget is that whether they are a  cars. Be enthusiastic, include positive   The Basic Things a Car Salesman
        newbie or a veteran is that it’s not always  things about cars, be upbeat with your   Should Know is a Foundation
        about price. It doesn't matter if you are  customers  and  you  will  sell  more  cars
        selling used cars or BMW's is not always  and make more money.            These 10 things a car salesman should
        price.                                                                    know are basic, but these car salesman
                                                 The Sales Manager Wants to Sell a  facts are true nonetheless. They are many
            True Car Salesmen Know “Be           Car as Badly as You Do           other things that you should know when
                                                 Y
            Backs” Won’t Be Back             9 ou might think otherwise, but  you have a car salesman career, but these
        7 ou may have heard this one a few  it really is true. The sales manager gets  will get you started or remind those of you
            Y
        hundred times, but that’s because it  paid based on sales and gross and they  that may have forgotten some of them. You
        is usually true so I will say it again: Be  really do want you to sell cars. When the  can move on to other car salesman tips, but
        Backs won’t be back. They say they will,  desk or sales manager won’t accept your  you need to build a foundation first. n



                                                                                          MIADA MISSISSIPPI DEALER Q2 2022  |  9
   4   5   6   7   8   9   10   11   12   13   14