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purchased,” says Bouchiba. “When customers have a deeper understanding of the total functionality available within a tech- nology, it not only ensures a higher quality of output but also achieves greater production efficiencies saving time, energy, and money,” she says.
Free workshop sessions
CMYUK also offers free workshop training sessions both online and in-person that cover ever-popular topics such as Fiery XF, EFI’s digital front-end RIP for wide and super-wide format production printing.
These comprehensive courses cover all product features including layout, finishing/special print settings, spot colour replacement using a spectrophotometer, Media ID, workflows, backup/restore and online updates. Colour profiling is offered separately as a bespoke option.
In addition, CMYUK also offers pre-press workflow work- shops with topics including white ink printing, multi ink layering, pre-flighting, cut path creation, nesting, automatic registration and tiling.
Comprehensive process production audits
Under the Academy umbrella, customers can book free-of- charge on-site process production audits. These assessment reports will help to identify areas for improvement within com- bined technology and human working processes.
Audits generally last a day and it is recommended that they be carried out during busy production periods so that CMYUK is able to get an unrestricted view of all current working practices.
Company audit reports will identify:
• How automation of job file data from CRM all the way
through production can be improved;
• What knowledge gaps need to be filled to ensure workflow
production reaches and maintains peak performance; • Where best practice needs to be applied.
After a company has received its report, it can then schedule a meeting with CMYUK to discuss implementing change. This can involve the creation of bespoke staff training and develop- ment programmes and/or updates to equipment or software.
The customer vantage point
Every customer that comes to CMYUK for the first time is im- pressed with the demonstration and training facility, the quality of the consultancy, the equipment evaluations/road tests on offer, and the opportunity to really explore their potential investment in a personal way.
“We put in a great deal of thought when we designed
our demonstration and training centre as we really wanted
it to support the investment experience from a customer viewpoint,” says Robin East, CMYUK Group Sales & Marketing Director. “Once a customer steps through
our doors, it signals the start of a relationship that in our experience evolves into a long-standing one. The customer is the focus of everything we do.”
Sponsored feature: CMYUK
Amira Bouchiba, CMYUK Training Academy Manager
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