Page 12 - The Argyll Standard - October 2019
P. 12
PEOPLE & TRAINING
OUR PEOPLE, OUR MEMBERS & OUR PERFORMANCE
National Customer Service Week (NCSW) took place on Monday 7th to Friday 11th October
2019. It was an excellent opportunity to recognise the importance of premium customer service
achieved through our people when supporting our members.
National
Customer Service
Week
We embraced the occasion to embed our new 4 brand values and 4 lead behaviours.
By bringing them to life within our teams, we saw how they linked the celebrations to the
important role that customer service plays in our organisation.
