Page 13 - The Argyll Standard - September 2019

ambition to be known as “London’s leading
premium workspace and business club”.
The employee engagement results
highlighted that 77% of our people are proud
to work for our business, and that overall
satisfaction is currently at 71%. These are
solid results, yet also set the opportunity
to aim high and to make improvements.
With “My Team” scoring highest, and
“Giving Something Back” scoring lowest,
the Executive Team will be working on our
leadership commitments that bring focus
across all areas important to our people,
linked to our 2020 plans and beyond.
The next few months will be our
opportunity to bring our new brand to life, We would like everyone to think creatively
to embed our new values and our behaviours about ways to highlight our teams in
in everything we do. As a reminder, values action, demonstrating our behaviours in
describe our culture at The Argyll Club, their workspaces, and/or sharing stories of
making it easy to explain in single words. our success against our new values. More
In turn, behaviours create and define the information on this has been shared with
culture of working in our business in to day your managers. Please share your success
to day actions. In other words, together they and activities throughout the week on
are both important to how we improve as a Yammer.
business. We will be defining these in more
detail in “Our DNA” document, which will Finally, for those who were unable to
give structure to performance conversations attend the Team Launch Event on Thursday
and support the learning available to our 26th September at BAFTA, you are likely
employees across their various job roles in to have heard your teammates discussing
our growing business. This document will the evening’s activities. We believe it was a
be released late this year, and ahead of the real success at bringing our people together,
annual performance reviews in early 2020. having fun, and also sharing honest feedback
on each of the three pillars that support
Although cultural change takes time, we our ambition – Our People, Our Members
will start to bring our values and behaviours and Our Performance. This is the start of
to life during National Customer Service a positive road ahead. Thank you for your
Week commencing 7th October 2019. commitment to this journey and our future.