Page 9 - The Argyll Standard - September 2019

SALES & ACCOUNT MANAGEMENT

CHURN FOCUS 2019

We have looked at all clients with a potential end dates between now and the end of the year.

There are a total of 265 clients with a This is a key focus and with still lots of
potential 2019 revenue sum of just over potential revenue up for grabs, will remain a
£4,000,000. Our objective is to get as much focus for weeks to come.
of this revenue committed as possible and see
if we can save any clients that have currently At present the main success story is from
given notice to depart. 23 King Street where the team have managed
to not only save a customer who has handed
We split the task into two phases, phase in notice but also expand them.
1 being the clients with 80% of the potential
revenue and phase 2 being the rest of the
clients.
PHASE 1 is well under way and as of last
week we had committed revenue of just over
£1,250,000 with a further £218,964 with
contracts issued.
PHASE 2 is now beginning and by the end
of this week we would have contacted all of
the 265 clients on the list.
We have had some really good meetings
with Senior Members of The Argyll Club
present, we are uncovering lots of issues that
are causing concern to our clients however
this is a good thing as we are now aware of
them and working hard to resolve them.