Page 4 - The Standard - January 2019

Centre News

The 5 round of Centre Audits were completed in December, with
th
our teams once again showing great dedication to the process.

In order to have a greater reflection of • 6 buildings increased and 2
how the building was being maintained, buildings maintained their
all communal areas were audited for AML score, which is amazing
the first time. As well as this, 25% of considering the vast quantity of
all residential and virtual clients were clients that were audited
audited from an AML perspective. The • The average IT score has increased
effect of this was that every building by 20% over the past year
had their own maximum score, whilst • From the last quarter, the average
still having a total out of 100%. IT score increased to 96%, up from
90%
Overall, the average pass rate • Centre Standards have also
decreased 3.7% to 90.5%, owing improved across the board, with
largely to the significant amount of AML an average rise of 3%
clients that were audited. This impacted • 57% of buildings improved their
on the final score for many buildings, Centre Standards, while 10% of
however there was still a 2.1% increase the buildings maintained their
on the average pass rate from last score in this area
year. • Whilst the average score for
Centre Procedures declined by 3%,
There were many positive factors to 14 centres achieved 100% for this
take from this audit process: area, and 6 centres maintained

January 2019