Page 3 - CSCF Document
P. 3
Foreword 02
Mission, Service Philosophy and Service DNA 04
About the Customer Service Competency Framework (CSCF) 05
Competencies at a Glance 06
Competency Definitions 07
Competency Levels 09
Navigating the CSCF 10
Organisational Service Competencies 12
Service Planning Competencies 26
Contact Centre Competency 34
Customer Service Training Plan 38
