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to the guest’s email address. Once the invitation has been sent, the survey link will be valid for 7 days. During the 7 day period, the guest will be sent one reminder email containing the survey link if the guest has not completed the survey. The Waldorf Astoria Ras Al Khaimah has a target of 75 completed surveys per month.
When guests receive a survey there are several questions based on different topics. Guests can answer these questions with a digit from 1 to 10, where 1 is extremely dissatisfied / would not / poor and 10 is extremely satisfied / definitely would / excellent. As Hilton Worldwide aims to be the best in its branch, only the 9 & 10’s count. The percentage of 9’s and 10’s gives a result in a particular subject. The targets of the different departments and subjects will be clearly displayed and discussed in the different departments.
GTMS SURVEY
The GTMS survey is a team member satisfaction survey which is held in every Hilton property in the world. This GTMS survey is very important to measure the satisfaction of all employees, and is a easy tool for employees to apply for improvement of their general work satisfaction.
HILTON HONORS
Hilton Honors is Hilton's guest loyalty program in which frequent guests and also team members can accumulate points and airline miles by staying with the Hilton properties. The Hilton Honors program is one of the largest programs of its type, with over 30 million Hilton Honors members. The program has partnerships with most major airlines where guests can "Double Dip" and accumulate both points and airlines miles simultaneously with their hotel stay. There are various tiers of membership which guests can reach depending on the amount of stays and points accumulated annually.
The membership tiers are as follows:
• Blue (obtained upon enrolment)
• Silver (obtained after 4 stays or 10 nights)
• Gold (obtained after 20 stays, 40 nights, or 75,000 base points)
Waldorf Astoria Ras Al Khaimah Welcome Booklet
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