Page 8 - Redbrik Estate Agents: Winter 2018
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As you can see it was a pretty rigorous process and one without a hiding place. The actual delivery of the sale or let is obviously the de ning part of the process, but you can only get there if the marketing we have implemented works.
It is fantastic that our innovations
and desire to be di erent has been recognised, but the most satisfying part of the survey is our ability to deliver a great customer experience. This has always been one of our de ning principels and to say that even after  ve years we are still achieving on that core promise makes us very proud.
The whole process has given us great insight into our own performance and the ever changing expectations of
OVER THE LAST FIVE YEARS WE HAVE ENTERED AND WON VARIOUS BUSINESS AWARDS LOCALLY, WHICH HAS BEEN GREAT...
our customers. What might have been great service  ve years ago is now a standard expectation by many! We are already implementing changes born out of the full review we took immediately after getting the results, to further enhance the delivery of our service.
Over the last  ve years we have entered and won various business awards locally, which has been great, but the idea of The Best Estate Agent Guide has really resonated with us.
I think it is because we really want homeowners to research and look into the estate agent they are choosing to represent them and their home.
I have spoken before about the level of mis-information in our market place, but when he it comes to
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