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Employer and
policyholder service
is the central focus
of our day-to-day
operations.
We’re here when you need us
For employees For employers
From benefits education to paying claims, With 24/7 access to our plan administrator
employees can count on us. The My Colonial Life website, you’ll be able to monitor and update
for Policyholders website lets them file claims, your employees’ personal information, change
check the status of an outstanding claim or review a tax status, cancel or reinstate policies and
a policy. transfer files securely.
Our easy eClaims site is there 24/7 and enables You can quickly pay bills and track their
employees to sign up for direct deposit – the processing with our online bill pay. You’ll also
fastest way to collect payments. Most of your have your own dedicated billing specialist. We
employees’ claims will be paid in a single day. assist with premium processing and reconciling
and resolving discrepancy premium.
And in their time of need, our service
representatives will provide professional, personal We also offer the full HRAnswersNow® online
service to your employees. repository for assistance with all your human
resources, payroll and state law questions.
