Page 11 - FLL Virtual Binder 2018

In a Continuous Improvement Environment, the underlying belief is that those close to the action are best qualified to make improvements, they are good problem solvers (at least with coaching), and can be trusted to lead the attack on waste. This means the engineers, quality professionals, and team leaders become facilitators and coaches rather than front line fixer.
In a company where employees contribute their full energy to the company’s goals and continuous improvement:
• Rules and procedures are developed with employees
• Empowered employees work through teams to continually improve rules
• Management structure supports organizational learning
TIPS
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The role of a leader in a C.I. world
• Customer first
• People are most important asset
• Focus on Continuous Improvement
• ‘Go and see ‘ - base decisions on what actually happens
• Give feedback to team members and earn their respect
• Engage in lean thinking
• Ask questions don’t command
Engage People at all levels - - The How To ü Teach them to see the process
ü Give them problem solving PDCA skills ü Push responsibility to the level of action ü Introduce end-to-end metrics
ü Create frequent problem solving loops ü Make the abnormal immediately visible
Front Line Leadership: Continuous Improvement
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