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Organizational Systems Thinking
What is OS Thinking?
OS Thinking or Organizational Systems Thinking is the alignment of the system we use to generate value for our customers (Production System), the system we use to develop our humans (Human System) and the system we use to tell the health of both (Management System).
OS Thinking focuses all our team members on delivering exceptional value to all our customers. This includes both external and internal customers.
Production System
This is how your organization executes value. It is all the activity from initial service or product concept to the time it is delivered. It is everything we do.
In support of our goal of aligning our Management, Production and Human Systems, the goals for the Production System are:
1. Creating value for our external and internal customers by delivering products or services
2. Utilizing the capabilities of our Human system to generate value for our customers
3. Support the Management System by implementing strategy, plans and improvements.
4. Provide data on the effectiveness of the production system and how we execute our strategy, plans and improvements
Human System
This is how we have the Right People, in the Right Place with the Right Skills and the Right Effort and Attitude. Our Human System is how we develop our culture and the capabilities of our people. It develops the Right Skills to run our Management System and Production System.
In support of our goal of aligning our Management, Production and Human Systems, the goals for the Human System are:
1. Providing responsible engaged employees
2. Providing a safe, engaged, agile and accountable culture
3. Providing the capabilities for the Production System and The Management
System
Management System
This is how we make sure we are doing the right things for our customers. This is how we tell the health of our Production and Human systems. This is how we identify
Front Line Leadership: Continuous Improvement
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