Page 111 - FLL Virtual Binder 2018

Summary of Key Concepts and Techniques
ü The importance of coaching in a Continuous Improvement Environment
ü The coaching role, its benefits and impact
ü Motivational drivers as a key to leading others
ü Coaching process – Plan, Dialogue, Check, Act - as leader standard work
ü Formal and informal coaching sessions
ü The balanced feedback process to ensure coaching in meaningful
ü Formula for reinforcing or redirecting behaviour
ü Handling objections like a PRO
ü The art of asking questions in a continuous improvement environment
ü Different types of questions to enhance employee engagement, commitment and development
ü Coaching language to build motivation
Front Line Leadership Module: Dealing with Differences
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