Page 116 - FLL Virtual Binder 2018

D.
All of the above.
5. To provide balanced feedback, a coach:
A. Ensures feedback is weighed and measured.
B. Gives two positives and one next time.
C. Balances fact with feeling.
D. Balances every responsibility with a right.
The formula for giving constructive feedback to redirect behaviours is:
A. Be specific in describing the behaviour. Describe the impact.
B. Ask for input and engage in two way dialogue.
C. Describe the desired change and summarize next steps.
D.
6.
All of the above.
7. To handle objections like a pro, a coach:
A. Ponders, restates, and objects.
B. Probes, restates, and overcomes objection.
C. Pauses, reacts, and overturns the objection.
D. Pounces, restrains, and overcomes the person.
8. To ensure you give feedback that is meaningful:
Make your feedback specific rather than general – specific observations on
A. behaviour rather than a judgment or assumption of his character.
Give positive feedback in public, offer constructive feedback in private - the
B. objective of giving feedback is to motivate the individual and to enhance
his or her performance.
Share information, avoid giving advice - when you give advice, you tell someone what to do and to some degree, how to do it.
C.
D. All of the above.
9.
The art of questioning is an important skill for coaches. Open
questions:
Front Line Leadership Module: Dealing with Differences
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