Page 136 - FLL Virtual Binder 2018

Difficult Types
Possible Reasons for the Behaviour
Strategies / Actions for Working with this Person
The Friendly Time Vampire
• They rob you of precious time with small talk and endless questions
• Very friendly and talkative.
• They are unaware of the
impact of their actions
• Self focused
The Know-It-All
• This person knows 98% of anything. Just ask!
• Condescending, if they do know what they’re talking about; pompous if they don’t
• Often pretend to be experts when they are unaware that they are speaking beyond their knowledge
• Likes to be the hero and let everyone know when he/she fixed the problem or came up with the idea
The Smile & Nod
• Often personable, funny, outgoing individuals
• Reasonable, supportive
and sincere in your presence but don’t produce what they say
• Very agreeable, they make others feel liked and accepted.
• Passive-aggressive,
• Quick to agree, slow to
deliver,
• Sometimes hem & haw
behaviour
Front Line Leadership Module: Dealing with Differences
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