Page 138 - FLL Virtual Binder 2018

C.P.R. for Dealing with Conflict On-the-Job Application Tool
Describe the conflict situation (what is it, who’s involved, what’s happening, etc.)
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Content
What is the surface issue? What is the real issue? Is it a pattern or isolated incident?
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What are the possible root causes? ...
How significant is it and what are the potential implications?
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What information do I have now? And what information do I need to get?
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Front Line Leadership Module: Dealing with Differences
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