Page 140 - FLL Virtual Binder 2018

A.S.K. Me! Quiz
The A.S.K. (Attitude, Skills, Knowledge) Me! Quiz provides an opportunity for you to check your understanding of the key concepts and principles of this module. All the questions and answers are taken directly from the manual. There is only one correct answer for each question. The answer key is on the following pages.
1. Effective Leaders tap into the energy in conflict in order to:
A. Avoid a grievance
B. Have lots of friends
C. Stimulate engagement and innovation
D. None of the above.
2. Diversity refers to differences in:
A. How we think
B. Individual values
C. Language
D. All of the above.
3. Resolving conflict means:
4.
Identifying and focusing on the values.
A.
B. Identifying and focusing on the symptoms.
C. Identifying and focusing on behaviour and attitude.
D. Identifying and focusing on the source and the symptoms.
There are generally 4 root causes of conflict. They are differences based on:
A. Information, Interpretation, Intuition, Instinct
B. Attitude, Ambition, Relationship, Responsibility
C. Professional, Interpersonal, Individual, Organizational
D. Race, Religion, Gender, Geography
Front Line Leadership Module: Dealing with Differences
140