Page 142 - FLL Virtual Binder 2018

To increase cooperation, reduce misunderstanding, and approach difficult interactions, it is helpful to:
A. Choose responsible wording.
B. Explain your concern in terms of behaviour, consequence, and feeling.
C. Invite consent and explain intent.
D. All of the above.
10. When dealing with challenging personalities, remember the “T” in LESTER means:
A. Think.
B. Thank.
C. Trust.
D. Trivialize.
1. Effective Leaders tap into the energy in conflict in order to: C. Stimulate engagement and innovation
&Page: 1
2. Diversity refers to differences in:
D. All of the above &Page: 3
3. Resolving conflict means:
D. Identifying and focusing on the source and the symptoms.
&Page: 7
Front Line Leadership Module: Dealing with Differences
9.
A.S.K. Me! Answer Guide
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