Page 141 - FLL Virtual Binder 2018

5. You may want to use an avoiding style of conflict management when:
A. Tension is high.
B. It will make the relationship or an agreement work.
C. A decision has to be made quickly and you have the authority to make it.
The issues are very important to both or all parties.
6. You may want to use a collaborating style when:
A. Tension is high.
B. It will make the relationship or an agreement work.
C. A decision has to be made quickly and you have the authority to make it.
D. The issues are very important to both or all parties.
7. Dealing with conflict using C.P.R. can help address root causes, strengthen relationships, and enhance teamwork. C.P.R. involves:
A. Content, Process, Relationships.
B. Character, Personality, Relationships.
C. Content, Purpose, Research.
D. Content, Process, Resolution.
8. When dealing with a difficult interaction, a strong leader:
A. Stays calm and professional.
B. Makes the person feel comfortable.
C. Asks probing questions to get to the heart of the matter.
All of the above.
D.
D.
Front Line Leadership Module: Dealing with Differences
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