Page 143 - FLL Virtual Binder 2018

4.
5.
There are generally 4 root causes of conflict. They are differences based on:
C. Professional, Interpersonal, Individual, Organizational &Page: 7
You may want to use an avoiding style of conflict management when A. Tension is high.
&Page: 10
You may want to use a collaborating style of conflict management
6.
D. The issues are very important to both or all parties.
7.
8.
9.
&Page: 10
Dealing with conflict using C.P.R. can help address root causes,
strengthen relationships, and enhance teamwork. C.P.R. involves: A. Content, Process, Relationships.
&Page: 11
When dealing with a difficult interaction, a strong leader:
D. All of the above. &Page: 12
To increase cooperation, reduce misunderstanding, and approach difficult interactions, it is helpful to:
D. All of the above. &Page: 13-14
When dealing with challenging personalities, remember the “T” in LESTER means:
when:
10.
B. Thank.
&Page: 15
Reflect on the questions that were more challenging. Review the answers in the workbook to check your understanding. Note any questions or topics you want to discus during your meeting with your Mentor.
Front Line Leadership Module: Dealing with Differences
143