Page 139 - FLL Virtual Binder 2018
P. 139
Who should participate? ...
What are the communication and conflict management styles of the individuals involved?
...
What is a safe and appropriate forum, place and time to address this?
...
What specific “Words that Work” technique would be most effective?
...
What are my desired objectives and outcomes?
Relationships
What are the potential concerns or agendas of the other person?
Process
......
Where do my interests mesh with their How will we ensure this issue is fully interests? Where do we have common resolved and the relationship is in tact?
ground? ...
...
Front Line Leadership Module: Dealing with Differences
139
