Page 196 - FLL Virtual Binder 2018

• Pareto charts to present data
• A3 to articulate the problem and proposed counter measures and gain
support
The A.S.K. (Attitude, Skills, Knowledge) Me! Quiz provides an opportunity for you to check your understanding of the key concepts and principles of this module. All the questions and answers are taken directly from the manual. There is only one correct answer for each question. The answer key is on the following pages.
1. A problem is recognized as:
A. An opportunity to blame someone else
B. A breakdown in operations
C. A deviation from standard and an opportunity for C.I.
D. A deviation from standard and something that should be hidden
Problem Solving Checklist
q Define the problem statement or opportunity including constraints
q Gather data and analyze
q Brainstorm possible causes
q Identify root cause
q Develop possible solutions
q Analyze and prioritize solutions q Develop implementation plan q Select next focus area
q Continue to follow PDCA
q What did your team do well and what do you need to improve
A.S.K. Me! Quiz
Front Line Leadership Module: Culture and Change
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