Page 198 - FLL Virtual Binder 2018

B. Using existing data
C. Using check sheets
D. All of the above
7. A flow chart helps to:
A. Provide opportunity for different interpretation
B. Demonstrate the complexities of the interactions between employees
C. Identify certain stages of a process
D. Find inefficiencies in a process flow
8. A Value Stream Map:
A. Shows all the steps in your process both value added and non-value added
B. Shows only the value added steps
C. Tells why you have waste
D. Is valuable only for production environments
9. A Team Leader’s role in problem solving in a C.I. environment is to:
A. Tell employees what to do
B. Ask employees how they need to improve the way things are done
C. Ensure employees follow rules
D. All of the above
10. A Team Leader in a Learning Organization:
A. Engages people through problem solving
B. Does not assign blame
C. Challenges employees to find the root cause
Front Line Leadership Module: Culture and Change
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