Page 42 - FLL Virtual Binder 2018

Collaborative Communication Techniques - Worksheet
Re-word each example to suggest a better alternative – a way of saying it to encourage collaboration, help build relationships, and positively influence others. Add more detail to apply the example to your work environment.
Ownership Language
1. “I’ll try to find someone to call you to let you know what can be done.”
2. “The policy doesn’t allow it. If you’d like more information, you can read the policy on ”Paid Time Off”
Positive Language
1. “I can’t complete your request until you send me the information on your new program information.”
2. “We hope the delivery will happen in time.”
Saying ‘No’
1. “I can’t help you because I have other more pressing priorities.”
2. “You can’t take the afternoon off. We’re already two people short that day.”
Triggers
1. “You always enter the wrong information.”
2. “What is your problem?”
Re-directing Techniques
1. “I absolutely need this today!”
2. “If you can’t do that part of it, the whole project won’t work.”
Front Line Leadership Module: Communicate to Lead
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