Page 44 - FLL Virtual Binder 2018

Person B: “Yeah, I can see that.”
Person A: “How do you think you could still do the safety checks, without people
thinking the policy is no longer being enforced?”
Person B: “Well, I could wear my safety hat when I’m doing the checks. Frankly, I often use the exit cause it’s the quickest way to my office. I guess I should cut that out.”
Person A: “That would help. And what I’ll do is explain your safety role to my team at our next meeting. Thanks for helping me out on this”
Now switch roles so the person who read Person A, now reads person B. In Example #2, read Take 1 aloud, then discuss how the conversation is not constructive or collaborative. Then for Take 2, make up your own conversation starter practicing the communication techniques.
Example #2 Take 1:
Person A: “You know Mark, I don’t like the conversations you’re having with your people when meetings conclude.”
Person B: “Why are you concerned about that? What I talk to my people about has nothing to do with you.”
Person A: “Yes it does. The message you are sending by gossiping about other departments is sending a negative message.”
Person B: “To who? Whoever is complaining is just whining and worried about their image. My people know there are boundaries and not to repeat what I say. Why don’t you just do your job and not worry about the conversations I have with my own team.”
Take 2:
(Your turn.....Person A needs to practice the techniques to turn this into a constructive dialogue while Person B challenges. Then Person B can practice effective communication techniques while Person A challenges.
Front Line Leadership Module: Communicate to Lead
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