Page 46 - FLL Virtual Binder 2018

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Non-Verbal Communication - Worksheet
Match the body language to the message it tends to send.
a) Classic negative sign, “You are wrong”
b) Confidence and logic
c) Helplessness, plea to be understood
d) Resistance, “I don’t agree”
e) “That was a stupid remark”
f) Triumph
g) “I understand”
h) Impatience, boredom
i) “I’m in charge”
j) Emphasizes a point
k) Suspicion or rejection
l) Nervousness
m) Intensity and interest
n) Pulling away from involvement
o) Reluctance to talk, nervousness or embarrassment
p) Open to ideas and suggestions
q) Evaluation
r) Nervousness and uncertainty
s) Confidence
t) Aggressiveness
u) Seriousness, importance
Remember this is a guideline only. The important thing is to be aware of the messages your non-verbal signals may be sending!
1. Nodding head
2. Rolling eyes
3. Rubbing eyes
4. Stroking chin
5. Clearing throat
6. Open-palmed hands pushing forward at chest height
7. Hands open at chest level, palms up
8. One hand above head
9. Both hands above head
10. Hand or fingers in front of mouth
11. Sitting back and steepling your fingers (pads of fingers together, pointing upward)
12. Wagging finger back and forth
13. Pointing
14. Counting things off on your fingers
15. Hands clasped behind back
16. Chewing a pencil or other object
17. Crossing arms over chest
18. Leaning back in chair or turning body away from speaker
19. Leaning forward or facing speaker directly
20. Arms and legs open
21. Deep sighing
Front Line Leadership Module: Performance Management
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