Page 47 - FLL Virtual Binder 2018

Cross Boundary Communication
Communication needs to occur effectively and efficiently across various boundaries – between functional areas, teams, shifts, etc. in order to ensure flow towards the customer.
Characteristics of Cross Boundary Communication in a Continuous Improvement Environment:
• Vertical, horizontal – and two-way to convey information about the changes to other departments
• Bottom-up - provides valuable, timely information about changes that are going on, and about new challenges that arise as progress is made
• Horizontal - not up-across-down, but directly from the source of the information to the need
Your communications with your team and with other teams should include a variety of methods – determining what communications tool or forum is most appropriate, for what audience, with what objective, and what key message.
Below are a number of different communications formats. Identify the pro’s and con’s of each one for effective cross boundary communication.
Town hall meetings
Newsletter, website, email broadcast or memo to employees
Gemba walks
Supervisors / team meetings
Training sessions
One-on-one meetings
Suggestion box
Visual boards / control boards
Front Line Leadership Module: Performance Management
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