Page 51 - FLL Virtual Binder 2018

A.S.K. Me! Quiz
The A.S.K. (Attitude, Skills, Knowledge) Me! Quiz provides an opportunity for you to check your understanding of the key concepts and principles of this module. All the questions and answers are taken directly from the manual. There is only one correct answer for each question. The answer key is on the following pages.
1. The following acts as a filter to block effective communication:
Anger that shuts the brain off and must be acknowledged before responding to the content of the issue.
Judgment in which we project that what we know to be true for ourselves is also true of others.
C. Fear of potential embarrassment or insecurity. D. All of the above.
2. To actively listen we:
A. B.
4.
To communicate more effectively with a person using an Idea oriented communication style:
Try to relate the topic to a broader concept or future vision and emphasize the creativity and uniqueness of the idea.
Provide our undivided physical and mental attention and focus on verbal and non-verbal messages.
Use verbal and non-verbal communication and probe with open-ended questions to encourage the speaker to continue.
A.
B.
C.
D. All of the above.
Reflect the content and feeling of the speaker through paraphrasing, mirroring or summarizing.
To communicate more effectively with a person using a People oriented communication style:
Try to relate the topic to a broader concept or future vision and emphasize the creativity and uniqueness of the idea.
Use an informal style and show how the idea meets peoples’ needs and is supported by other team members.
C. Be factual, organized and logical in presenting your idea. D. Be direct and energetic and focus on results.
3.
A. B.
A.
B.
C. Be factual, organized and logical in presenting your idea.
Use an informal style and show how the idea meets peoples’ needs and is supported by other team members.
Front Line Leadership Module: Performance Management
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