Page 50 - FLL Virtual Binder 2018
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Use the 4 ‘H’ Listening tool to organize my communication: Hat – what’s my role and intention; what’s theirs
Head – what specific information do they need to hear
Heart – what’s their emotional state of mind Hands – what action or outcome do I want
What specific language of leaders and communication techniques can I use to ensure the dialogue is clear and collaborative:
Front Line Leadership Module: Performance Management
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