Page 52 - FLL Virtual Binder 2018

D. Be direct and energetic and focus on results.
To communicate more effectively with a person using a Process oriented communication style:
Try to relate the topic to a broader concept or future vision and emphasize the creativity and uniqueness of the idea.
Use an informal style and show how the idea meets peoples’ needs and is supported by other team members.
C. Be factual, organized and logical in presenting your idea. D. Be direct and energetic and focus on results.
To communicate more effectively with a person using an Action oriented communication style:
Try to relate the topic to a broader concept or future vision and emphasize the creativity and uniqueness of the idea.
Use an informal style and show how the idea meets peoples’ needs and is supported by other team members.
C. Be factual, organized and logical in presenting your idea. D. Be direct and energetic and focus on results.
7. Good leaders ask themselves two questions before they speak:
What is the impact this will have on me?
Is there a better, more positive way to say it?
What is the impact this will have on the other person?
What is the gentlest way to demonstrate they made an error? What message do I want to send?
How do I want people to feel?
What message do I want to send?
What do I want them to do?
Communication in a Continuous Improvement Environment is reflected by:
A. Continuity, entitlement and status
B. Accountability, customer success and commitment to high standards
C. Specialized workers, infrequent set ups and fixing blame
D. None of the above
5.
A. B.
6.
A. B.
A. B. C. D.
8.
Front Line Leadership Module: Performance Management
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