Page 68 - FLL Virtual Binder 2018

Six Levels of Empowerment
Levels of Empowerment
Leader
Employee
Example
1 Directive
Give a direct command.
Listen carefully.
Employee reports. Leader decides and gives direction.
2 Input
Listen to input from team member. Make clear decision.
Voice opinions at the time.
Employee researches, identifies the alternatives; suggests one for implementation. Leader makes the decision and gives go ahead.
3 Dialogue
Listen and discuss team member’s input. Make decision.
Active participation, voice opinions, support decision.
Employee researches; reports intended actions. Leader provides guidance and gives approval.
4 Limited Authority
Listen and discuss suggestions. Let them decide.
Active participation, voice intentions, act in the absence of a decision.
Employee researches; reports intended actions and proceeds unless leader says “no”.
5 Collaboration
Participate in and acknowledge consensual process.
Work on outcome until it feels right. Embrace the decision.
Employee researches; takes action; reports action. Leader offers support.
6 Delegate
Describe the outcomes and criteria for decisions. Embrace the decision.
Take initiative and accept responsibility for decision- making process.
Employee researches; takes action; communicates outcomes to leader.
Front Line Leadership Module: Performance Management
68