Page 66 - FLL Virtual Binder 2018

Clear Expectations for Accountability
Owner: ________________________________
T
What is the TASK? What task or project is the person taking ownership of?
O
What is the OUTCOME / DELIVERABLE? Consider:
• Level of detail
• Format
• Measure or standards
• Customer / end=user of information, product or serve
A
What ACTIONS are needed to accomplish the task, project, outcome, or deliverable?
Consider:
• Others involved
• Authority needed
• Assistance needed
• Resources needed
D
What are the DEADLINES? By when is the task, project or deliverable due?
S
What are the STAKES associated with this task, project, or deliverable?
• Benefits of completing
• Consequences of not
completing
• Who will be impacted
Front Line Leadership Module: Performance Management
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