Page 78 - FLL Virtual Binder 2018
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Summary of Key Concepts and Techniques
ü Understand the Front Line Leader’s role in managing performance through process and people.
ü Articulate a compelling purpose to motivate people to excel.
ü Delegate tasks effectively by setting clear performance expectations.
ü Empower employees appropriately for each situation by applying the six levels of empowerment.
ü Recognize the 3 levels of performance and apply the Diamond Fit model to assess performance.
ü Address performance gaps and analyze potential causes.
ü Apply techniques to document performance and communicate
performance assessments.
If you want to build a ship, then don't drum up men to gather wood, give orders, and divide the work. Rather, teach them to yearn for the far and endless sea.
- Antoine de Saint-Exupery
Front Line Leadership Module: Coaching for Continuous Improvement
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