Page 80 - FLL Virtual Binder 2018

A. Task, Objectives, Action, Discipline, Success.
B. Time, Outcome, Assessment, Deadlines, Strategy.
C. Task, Overtime, Ability, Desire, Success.
D. Task, Outcome, Action, Deadlines, Stakes.
6. To be empowered an employee needs:
A. Initiative, Mentors, and Job Title.
B. Experience, Expertise, Authority, and Attitude.
C. Information, Skills/Knowledge, Resources, and Motivation.
D. All of the above.
When Front Line Leaders assess team member’s performance, which of the following is true?
The purpose of assessing performance is to improve or leverage the skills
A. and achievements of employees and to continually improve the
processes.
The levels of performance are: meeting, exceeding, not meeting expectations.
When analyzing potential root causes for gaps in performance, the following categories may be used:
A. Process, People, Action, and Ideas.
B. Plan, Do, Check, Act.
C. Environment, Skills, Knowledge, and Motivation.
D. Facts, Objectives, Solutions, and Action.
When communicating performance assessments to employees it is important that:
7.
B.
8.
9.
Failing to coach employees who are exceeding benchmark performance targets results in employees feeling undervalued for the work they do.
C.
D. All of the above.
Front Line Leadership Module: Coaching for Continuous Improvement
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