Page 7 - 3CX Edition 1 ITEXPO EDITION 2015

January 2015
3CX Drilldown 7
Uniied Communications: A Great

3CX Phone

Fit for Businesses of All Sizes
System and

Htek IP Phones
T
here’s a reason the uniied ask the customer to repeat the problem— Offer Fully A
communications (UC) market is surging: assuming, of course, he or she didn’t hang LLERY
he technology is revolutionary, providing up ater being on hold for a while. With UC
Interoperable
teams of all sizes with the tools they need to technology, however, rather than transferring by Bianca Allery,
Telephony take their game to the next level.
the call, the original agent could simply send a Marketing Manager, 3CX
Part of the reason that the global UC market is expected to eclipse $75 billion by 2020 stems quick instant message to an available engineer, get the answer in real time and relay that to
from the fact that the technology—which As your business begins to the customer. he end result is a better-oiled
Solution
integrates voice, video, instant message, email customer service operation.
and presence into a single interface—has grow and you open up ofices Large enterprises. Let’s imagine now that
seeming endless applications.
on each coast, running your you’re the CMO of a major e-commerce
London UK and Nanjing City
You shouldn’t wonder about whether your company smoothly becomes organization. You have about 100 employees
China- 3CX, developer of the award business will beneit from UC tools; it will.
working underneath you in what’s a very loud
winning Windows VoIP 3CX Phone But you should start thinking about how your more of a challenge. In such and vibrant workplace. Over the course of the
System, and Htek a developer and company can get the most beneit from the a scenario, UC tools allow week, you see many employees trekking from
manufacturer of IP telephones, today technology. Let’s take a look at examples of how one side of the oice to the other to look for
announces a new partnership to UC solutions can be applied in companies of all you to easily stay connected co-workers. Unfortunately, the sought-ater
provide a fully interoperable end-to- sizes:
to your co-founder as well associates oten happen to be away from their
end telephony solution.
Small companies. You’re an entrepreneur desks. You realize this happens many times over
Nick Galea, CEO of 3CX said, who’s keen on marketing. You’ve just started a as the handful of employees during the course of a week. By implementing
“Coupled with 3CX Phone System, business with your old college buddy who’s a employed on both coasts.
UC tools, your employees are able to use
Htek’s good quality, inexpensive
developer. Problem is he lives in San Francisco presence and instant messaging technology
IP phones, create a cost efective and you’re in New York City. While you’re both to ask each other quick questions instead of
end-to-end telephony solution for all able to take care of a lot of your responsibilities walking across the oice to no avail. Over the
businesses. Our customers can now select Htek IP phones knowing that by yourselves from the comfort of your homes, course of a year, this reclaimed time will reduce
they can enjoy all the features of 3CX you still need to meet with one another and be able to communicate in real time.
Ater all, when customers—the lifeblood of your business—reach out to your agents, chances are costs and increase collective output.
he beneits of UC extend beyond these
Phone System at unbeatable value.”
As your business begins to grow and
they’re frustrated with your products or services three examples, which simply serve to point
he partnership guarantees full you open up oices on each coast, running
for one reason or another. As such, your agents out the technology’s power to improve business
interoperability between 3CX Phone your company smoothly becomes more of a need to be able to address their concerns in a communications and collaboration for
System and Htek IP phones, providing challenge. In such a scenario, UC tools allow quick and thorough manner.
businesses across all verticals.
resellers and end users with a reliable you to easily stay connected to your co-founder Now, let’s say a customer calls with a super- Are you looking to transform your
and feature-rich solution at a cost as well as the handful of employees employed on speciic technical question, and your agent is communications infrastructure? If so, it might
efective price.
both coasts.
unsure of how to answer it. In the past, this be time for you to consider whether UC tools
With the ‘plug and play’ Midsized businesses. In many ways, your agent might have transferred the caller to a are right for your business. n
provisioning feature of 3CX Phone contact center is the nexus of your organization.
subject matter expert. hat expert would then
More at www.3cx.com
System, users can deploy Htek IP
Phones in a matter of minutes. In
addition, all future sotware and Viewing your colleagues
irmware releases will be fully tested
and validated by both 3CX and Htek presence with UC
to ensure full compatibility.
“he combination of 3CX Phone
System and Htek enterprise-based HD As your business begins to grow and you open up ofices on
IP phones provides businesses with a powerful and cost-efective choice. We each coast, running your company smoothly becomes more
provide the best price-performance of a challenge. In such a scenario, UC tools allow you to easily
benchmark in the industry, ofering
excellent value to the SMB market,” stay connected to your co-founder as well as the handful of
said Navy Ding, CEO of Htek
employees employed on both coasts.
he following Htek IP Phones are
now fully supported with 3CX Phone
System: Htek UC802, UC803, UC804, WebRTC click to call
UC840, UC842, UC806, UC860,
UC862.
Hanlong Technology Company 3CX Phone System 12.5 is packed with cool new features, such as
Limited is a professional designer and website click-to-call and video calling by leveraging WebRTC,
Manufacturer of IP based terminals.
Since founded in 2005, Htek ofered
millions of IP terminals to the
large telecom operators, ISPs and
corporations.
As the only certiicated VoIP
hird Partner of Texas Instruments, Htek is dedicated to develop and
manufacturing innovative, high-
performance IP terminals to the
worldwide market.
he new enterprise based IP Phone
series (UC800) launched in September
of 2013, fully compatible with the SIP
industry standard, ield proven with
large and rapidly growing deployed
base, and have broad interoperability
with the major IP-PBX, IMS, NGN,
sot-switch and other 3rd party SIP
products. n
Visit www.3cx.com and PBX http://
www.3cx.com/phone-system/index.
html

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