Page 10 - SkypeBuzz Summer 2015

10 SkypeBuzz by Telecom Reseller Summer 2015
Simple Switching of Multimedia

Conversations for Lync / Skype

for Business Client

SwitchBoard is fully integrated into the Swiss Sotware Publisher Luware develops a in order to achieve customer satisfaction and says Michael Jakob, CTO of Luware AG.
user interface of Lync or Skype for Business, switching application for Skype for Business / maintain good customer relations. At the same “hanks to the deployment on site and direct
ofering enhanced functionalities such as one- Lync, providing the full version free of charge. time, it is important for the attendant console feedback from our customers, we were able to
click blind and consultative transfer, calendar his development will allow multimedia to run on user-friendly and intuitive sotware. implement maximum ease of use in the irst
integration, chat hold before call forwarding conversations to be transferred easily to Launched recently as an oicial version, oicial release.”
and e-mail templates for callback requests.
another contact or service.
SwitchBoard takes up these requirements, SwitchBoard is a stand-alone Silverlight
“SwitchBoard has been developed within When a customer calls, it is decisive for their allowing incoming calls to be handled more application that does not have to be integrated
the scope of a customer evaluation scheme”,
requests to be handled quickly and eiciently
easily and more eiciently.
into existing Contact Center environments. It
provides perfect support for easier call transfer
for employees acting as agents (e.g. main
number support). he application programmed
by Luware is provided via Windows Azure
AiQ 5.0
and runs locally on the user’s computer. his
provision path makes the application highly
available and georedundant.
SwitchBoard is available as a free version for
all users of Skype for Business, Lync 2013 and
2010 as of now.
A complete, UCMA-certiied
his version ofers the full range of
functions and updates and bug-ixes will be made available automatically. Future fee- contact center solution
based subscription models will remove the
advertising banner and add e-mail support.
Free Version available at: http://luware.net/
get-switchboard
In addition to SwitchBoard Free Version, Ev
volve to
two subscription models that come with
support services and without advertising Tomorrow...
banners will be introduced later this month. ■
More at www.luware.net

How Will TODAY.

Skype for

Business 5 ways AiQ will change the way

you communicate with customers:
Ignite the

1. Future?
Complete call center functionality for Microsoft Lync

2. Enhanced outbound list & campaign management
Get behind-the-scenes feedback on the latest
3. Proactive outbound capabilities
news on Skype for Business
Hear breaking news from Microsot’s Ignite
4. Native UCMA integration to Lync
conference on Skype for Business. Our webinar
hosts will share real life deployment success
5. Future-proof investment
stories and any new solution enhancements and
client details learned, as well as what the future
holds.
Doug Green, Publisher of Telecom Reseller,
AiQ 5.0 adds the missing puzzle piece to your
NATD World & ASCDI Now will be our
moderator talking with Ed Wadbrook of Carousel Industries. hey will ill you in on new
Lync based customer communication strategy.
Skype for Business solutions and oferings and
how that translates to your organization.
Topics include:
● Ensuring the Success of Your Skype for
Business Deployment
Learn more at
● Interactive discussions on lessons learned
from end-user adoption through the Change acqueon.com/aiq4lync
Management Program
● Skype Room Systems – Creating better
spaces to meet with new devices
sales@acqueon.com
● Understanding Key Factors for Maximizing +1 (888) 946-6878 (North America/Europe)
End-User Adoption and ROI ■
BUILDING BETTER RELATIONSHIPS
+91 44 6108-4800 (APAC/MEA)
Watch the video at http://tinyurl.com/
oh9qvqs

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