Page 9 - SkypeBuzz Summer 2015

Summer 2015
SkypeBuzz by Telecom Reseller 9
Microsoft’s Top Communications
to integrate Skype for Business with other
applications, like CRM and ERP.”
Partner Leads with Skype User Adoption
As to the recent name change, Vollerthum is
enthusiastic, “Changing the name to Skype for
Business was a great move by Microsot. Skype
is a strong brand -- people even use ‘to Skype’ as
a verb. hat comfort level with the technology
Barb Levisay
will help with adoption in the business
As originally seen in the Redmond Channel Parter (https://rcpmag.com/blogs/ community.”
service-trends/2015/06/microsoft-partner-leads-skype-adoption.aspx)
he way businesses think about
Owner - Marketing for Partners
communication is changing and Skype for
WBusiness appears to be well-positioned to
ith a new brand presence, Skype enable the shit. Perhaps more than any other promises.”
opportunities for partners.
for Business simpliies the uniied communications message for technology, to be successful, communication tools have to be universally adopted across an As many partners ind, Skype for Business
serves as a foundational engagement that opens “A big part of our growth is coming from
managed services following implementations.
partners. Promising much more than just a organization.
the door for long-term client relationships. Clients don’t want the day-to-day admin
name change, Microsot’s Skype for Business Partners can capitalize on the Skype for Communications touches every part of the responsibility -- they’d rather focus on strategic
team wants the Oice 365 suite to be at the Business opportunity by helping their clients business, which can lead to further engagement IT projects,” Vollerthum explained. “In addition,
center of all business conversations -- written, build out that user engagement. n
for SharePoint, Dynamics and managed services
clients are looking for custom development
audio and video.
For some advice on how partners can take
advantage of the growing opportunity led by 24 Telecom Reseller
September/Octobe
r 2014
Skype for Business, we looked to Enabling
Technologies, Microsot’s 2015 (and 2009, 2010,
2012) Communications Partner of the Year.
INTERACTION RECORDING
“We are seeing success because we are in AND QUALITY MANAGEMENT
alignment with where Microsot is going, and
must go -- user adoption,” said Bill Vollerthum, SOLUTIONS
president of Enabling Technologies.
“About a year ago, we developed a formal
organizational change management program
which we call ‘Lights, Camera, Adoption.’
Interaction
It’s been a very efective way to promote user
adoption, even creating passionate users who are excited about evangelizing the new tools.”
Recording
he irst step in Enabling Technologies’
“Lights, Camera, Adoption” program is to work And Quality
with stakeholders to develop the project success
criteria.
Management
“Next is creating an efective user
communication plan, which identiies the users Solutions
most likely to champion the new technology
and help other employees who are more
resistant to change. Quick reference guides used
in admin and end-user training are customized
to support the client’s unique business
processes.
RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
“At the end of each client’s change SME customer interaction management system that enhances interaction analysis, delivers RECITEM has been designed for easy cutover
management program, a user survey helps a solution to meet compliance requirements from one Call Recording System to another.
identify any problem areas that should be and ful lls speci c needs in the contact center Through the intuitive web based user interface,
revisited.
and back o ce environments. RECITEM the RECITEM user experience makes it easy to
Interest is relected in the numbers, with 80 can be tailored to meet various enterprise navigate through calls and playback, while making other RECITEM Software Modules available from a
percent of Enabling Technologies’ clients opting for organization change management as part
requirements by combining various software modules to provide a clear, concise view of single screen. Whether the end user is familiar with
of their project engagement. Ofered for Oice the agent and customer experience. The other software or not, the user can be functional
365 and SharePoint engagements in addition
RECITE Xpress call recording module delivers with RECITEM in minutes, without losing valuable
to Skype for Business, a dedicated Enabling one-hundred percent logging to an entire s raining.
Technologies team builds a customized program organization or to a selective group within
for each client.
the organization. The RECITE Xpress Suite A Wide Range of Integrations
“It is a fully stafed team devoted to change also includes a Quality Management module which enables an organization’s supervisors RECITEM can capture voice from a wide range
management -- and we anticipate that team to evaluate employee interactions through the PSTN and Communication Systems including
growing by 100 percent over the next year,” use of customizable evaluation templates for Avaya, Cisco, Asterisk and many more. RECITEM integrates with most common communications
Vollerthum said. “We have trainers and selected, randomly agged, or all employee platform, including most VoIP systems. RECITEM
documentation specialists, as well as a CIO calls. Employee performance can then be advanced integrations include status updates and
advisor who leads envisioning sessions to ensure viewed and measured graphically in a series of reports based on information collected agent actions to track voice communications from
the technology investment is aligned to the from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through
business strategy.”
compatiblewithvarioussystemcon gurations, the communication system.
Enabling Technologies is adding an including VoIP, TDM, and blended environments
Microsoft Lync
impressive 10 to 12 new Oice 365 and Skype RECITEM Snapshot
for Business clients every month. With a run Microsoft Corporation has c RECITEM as
rate of 100 to 120 new customers per year, RECITEM Snapshot is a Desktop Client that adds Screen Capture and Live Agent Notes to the Lync 2013 compliant. This c ation means
maintaining service levels has to be a top priority.
RECITEM Xpress package. RECITEM Snapshot that our integration level ers Microsoft Lync users the ability to record conversations in any
“It comes down to execution irst. If you don’t can be seamlessly added to RECITEM Xpress Lync mode, client, remote users, mobility users,
have the very best talent, you won’t have the best to provide a 360-degree view of the customer federated users and Lync Conferencing. Through
team,” Vollerthum said. “We have best players interaction.
our advanced integration, call setup times
from sales to the technical experts to execute on are reduced while preserving the
our game plan. As a result, we have the highest RECITE MasCM
recorded in a central, searchable database.
levels of customer satisfaction.”
RECITE MasCM is a PCI Compliance Module that By adding RECITEM software modules such
he beneits that Enabling Technologies reaps incorporates voice muting and screen capture as SnapshotM and MasCM, the Lync recording
from that level of satisfaction include clients blocking during compliance portions of the can be enhanced with PCI Compliance and ScreenCapture.RECITEMisoneofthefewLync
who are willing to provide testimonials on
customer call, rendering sensitive information unplayable by any member of the organization. recording systems on the market that can er
the Microsot Pinpoint partner directory, host The Compliance Module supports both PCI and these advanced features a ordable price.
reference calls and participate in case studies. HIPAA Compliance standards.
“But the most compelling evidence that we help
our clients achieve their goals is relected in
collections,” Vollerthum added. “Less than half WWW.NUMONIX.CO sales@numonix.co 1-855-NUMONIX 1-561-9522600
of 1 percent of our billings are uncollectable.
hat is a testament to delivering on our

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