3CX November 2014

Drill Down

A Special Report from Telecom Reseller

VoIP security - are resellers doing enough to
runs on a mainstream Operating System, such as
protect their customers from being hacked?
Windows or Linux, which will receive the latest
security updates. Relying on a custom distribution oten bundled with appliance-based PBX’s is
extremely dangerous. hese custom distributions
Vare oten not updated when new security
oIP security is a growing concern $8 billion. Security is not a one-time ix, but a vulnerabilities become known, and will leave the
for businesses and can be costly constant ongoing battle and both businesses and customer vulnerable to attack. hese attacks can G
if not addressed properly. he resellers need to be ever-vigilant to reduce risk.
potentially not only afect the PBX itself, but could alea
be used to launch attacks on the network. It’s all Communications Fraud Control Association
about education - and the responsibility at the (CFCA) 2013 global fraud report, shows PBX PBX must run on a Mainstream OS
by Nick Galea,
sharp end comes down to the reseller being able to and VoIP hacking together costs companies over
It’s important that resellers deploy a PBX that
CEO of 3CX
advise customers to use a mainstream OS.

Ensure customer understands their OS
Applying security updates can be time consuming
to do for just one operating system, let alone
two. herefore, it is important that resellers help
customers choose the right PBX that its into
their IT infrastructure. If the customer relies on
Windows, ensure it’s a Windows-based PBX. his
will help the customer greatly in maintaining
Galea continues on page 7 ››
Simple is better –

Put 3CX on your

2015 list

G
reen

by Douglas Green, Publisher
of Telecom Reseller
I

t’s one of science’s most well tested constructs that oten the simplest explanation is the
best. In the middle of the fourteenth century,
an English Franciscan friar named William of
Ockham argued that if there are a number of
completing hypotheses, the one with the fewest
assumptions should be selected (Ockham’s razor).
In our time, technology management is facing an
enormous amount of complexity and uncertainty.
Like our medieval friar, we are faced with the
ultimate complexity: how do we plan for the future
when the future cannot be known? One solid
option is to choose simplicity. his is perhaps the
most basic reason to look at 3CX and 3CX with
WebRTC.
3CX’s argument is simple. By choosing a
sotware based PBX over a PBX married to a
speciic piece of hardware, you immediately
open an abundance of choice and retain a basic
simplicity. You chose the MS Windows server that matches your needs and budget, and whatever that
choice is, 3CX can then run on that server as a
PBX. Because the PBX is sotware based, updates,
upgrades, moves, adds and changes are simple.
With a phone system that runs on the world’s most
widely distributed OS, you not only avoid the
speed-bumps of other approaches such as Linux,
but get another dividend of keeping it simple:
savings. In having a PBX that runs on Windows
you are avoiding training costs and all the learning
curve foul ups that accompany an installation
where the support staf is not experienced with
the newly arrived technology. hat also means an
extremely important piece of simplicity, namely
the system works from day one, avoiding the

Green continues on page 7 ››

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