Page 18 - Telecom Reseller September-October 2017

18 Telecom Reseller
8×8 and Aryaka Partner to Enhance Cloud
Communications for Global Enterprises
September/October 2017
VeloCloud Selected by Key Enterprise Accounts and Strategic Partners across Europe
MOUNTAIN VIEW, CA - VeloCloudTM Networks, Inc., the Cloud-Delivered SD-WAN company, has announced that
it continues to extend its global market leadership with accelerating growth in
the European market. The company, named the worldwide SD-WAN market share leader by industry analyst firm IHS Markit, has expanded operations and its channel partner network in Europe, and has registered key enterprise wins in the region. VeloCloud has also added a new
UK Country Manager, Jon Arnold, and strengthened its technical team across the region.
VeloCloud Cloud-Delivered SD-
WAN enables Enterprises to securely support application growth, network agility, and simplified branch and end- point implementations while delivering optimized access to cloud services, private data centers and enterprise applications.
Rentokil Initial (FTSE 100) is one of the largest business services companies in the world, mainly providing pest control and hygiene services. With Rentokil Initial, people are protected from the dangers of pest-borne disease, risks of poor hygiene, and injury in the workplace. Rentokil Initial chose VeloCloud SD-WAN as it needed a solution that would simplify its network,
Strategic Alliance will improve communications experience for business users worldwide
SAN MATEO, CA - Aryaka®, the leading global SD-WAN provider, and 8×8, Inc. (NASDAQ:EGHT), the world’s rst Communications Cloud provider, has announced that they are entering a strategic partnership that will improve the performance and reliability of business-critical cloud uni ed communications.
is will enable global mid-market and enterprise companies to enhance business communications, collaboration and customer engagement for their employees, customers and partners around the world.
rough this partnership, Aryaka’s global SD-WAN solution will provide enterprise- grade private connectivity to further enhance the superior voice and video quality delivered by the 8×8 Communications CloudTM.
When tested against several leading Uni ed Communications as a Service (UCaaS) providers, 8×8 was recently found by the Tolly Group to deliver the highest voice quality across multiple client platforms and network impairment conditions.
8×8 was also recently named a Leader in the 2017 Gartner Magic Quadrant for Uni ed Communications as a Service, Worldwide1 for the sixth year in a row.
When 8×8 and Aryaka are deployed together, enterprise voice and video tra c is routed through Aryaka’s global private network instead of over the public Internet, thereby minimizing
latencies, packet loss and jitter. As a result, organizations will bene t from increased employee productivity by reducing service interruptions and dropped calls.
“Our partnership with 8×8 enables enterprises to signi cantly enhance the performance of their voice and video communications globally regardless of changing network conditions,” said Shawn Farshchi, President and CEO of Aryaka. “ is improves business execution and delivers
the stable and high-quality experiences that employees, partners, and customers demand from communications, collaboration and customer engagement operations.”
“8×8 is committed to providing mid- market and enterprise companies with the highest levels of quality and reliability for cloud communications, collaboration and contact center services while simplifying service deployment and reducing costs,” said Mehdi Salour, Senior Vice President of Global Network and DevOps at 8×8.
“ e Aryaka partnership will enable us to further improve quality of service for voice, video and web conferencing, delivering a superior end-user experience for employees, partners and customers around the world, even in the face of adverse customer network conditions.”
Platform Specialty Products (PSP),
a global, diversi ed producer of high technology specialty chemical products, has deployed 8×8-over-Aryaka to improve its
UCaaS operations and provide high-quality communications and collaboration to its employees.
“Prior to deploying 8×8 and Aryaka, our remote locations were experiencing WAN performance issues, which resulted in dropped calls when attempting to connect to other o ces around the world,” said Dustin Collins, Vice President of Global Infrastructure Services at PSP.
“Post deployment, not only do we no longer drop calls, but voice quality has improved immensely. Our team is more productive as a result.
"With such a noticeable improvement in network and communications quality, we’re looking to implement the solution in several locations in Latin America and Asia.”
e 8×8 Communications Cloud combines uni ed communications (8×8 Virtual O ce), team collaboration interoperability (8×8 SameroomTM), contact center (8×8 Virtual Contact Center and 8×8 ContactNowTM) and real-time analytics in a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.
To learn more, visit www.aryaka.com and www.8×8.com. ■
[1] Gartner “Magic Quadrant for Uni ed Communications as a Service, Worldwide” by Daniel O’Connell, Bern Elliot, Rafael A Benitez, September 6, 2017.
Nectar and Plantronics Partner to Develop Ear-to- Ear UC Diagnostics
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Partnership will bring call quality diagnostics from network core to wireless headset
JERICHO, NY - Nectar Services Corp., the leader in the development and deployment
of proactive network monitoring and performance management so ware for the Uni ed Communications (UC) industry, has announced a joint development and strategic alliance agreement with Plantronics to build the industry’s rst ear-to-ear (e2e) diagnostics solution.
e goal of this partnership is to provide enterprises and their service providers with the ability to quickly troubleshoot call quality issues that may originate anywhere – from within
the network all the way out to a user’s wireless headset.
With this new capability, service providers and enterprises can resolve issues faster, ensure superior call quality across the network and improve customer service.
“Nectar and Plantronics are bringing two best-in-class communications solutions together to provide correlated diagnostics
that present call-speci c health statistics for wireless headsets,” said Christopher ompson, vice president, Enterprise Product Marketing, Plantronics. “We’ll show a proof-of-concept
at Microso Ignite which we intend to commercialize later this year. Together, we
hope to help organizations more accurately localize issues which can detract from great user experiences.”
“As business communications services continue to evolve, it is paramount that the quality of those services remains superior. e last thing any business wants is to lose a potential customer or sale because of jittery
VoIP,” said Jon Arnold, principal analyst, J. Arnold & Associates. “Advanced diagnostic capabilities, like e2e, will enable the level of quality monitoring needed to ensure innovative UC services are delivered at premium performance.”
Gartner cited in its 2016 Market Guide for Uni ed Communications Monitoring that maintaining acute awareness of latency, jitter and packet loss in a pre-emptive manner is essential to achieving end-user acceptance and demand for UCM tools that aid in the diagnosis of issues.
e Plantronics and Nectar platforms
will work together to meet that demand by capturing Plantronics Manager Pro call quality statistics as reported through Plantronics Hub and automatically correlating them to Nectar Quality Session Records in the UC Diagnostics (UCD) module.
By presenting the Plantronics data inside of the Nectar toolset, administrators will be able to more quickly identify factors that may be contributing to a poor user experience and then take action to resolve those call quality issues.
“We’re constantly innovating to nd new ways to help organizations provide great user experiences across their UC platforms and
we believe this partnership is the next step in advancing UC platform monitoring, reporting and diagnostics,” said Tom Tuttle, SVP UC strategies and global alliances, Nectar.
“With the new e2e diagnostics, managed service providers and resellers will optimize communications services and enterprises will nd the quality of their calls remains at an optimum level.”
More at http://www.nectarcorp.com/. ■
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