Page 3 - Telecom Reseller November December 2014

November/December 2014
Telecom Reseller 3
A Hybrid Approach to
shorten the time it takes to get up-and-running.
Convert existing dedicated circuits to SIP
www.telecomreseller.com
Network Migration:
trunks. Many organizations utilize long distance March/April 2014
carriers that can also provide SIP trunks. A SUBSCRIPTIONS & CIRCULATION
network migration can be as simple as converting SE 28th Street, Vancouver, WA 98683
existing facilities to SIP trunks, or in some cases, Call: 561-732-2335
taking advantage of SIP trunking services that
E-mail: publisher@usernews.com Telecom ResellerTM
Five Steps to Successful a number of vendors provide. Resellers can
ADVERTISING telecomreseller.com
help the organization by documenting all of the Call: 360 260-9708 Toll FSruebes:cr8ip0t0ion6s67-8965
mplementation Using SIP Trunking
existing circuits, examining the service oferings, Call 561-732-2335 Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
Fax: 360 260-9726
getting the point to pEo-imntail: publisher@usernws.comy
and ultimately cutting costs by lowering the ed on order for some analog Advertising
Webwww.telcomreseller.com• E-mail publisher@usernews.com
Inumber of vendors and necessary SIP trunks.
Call 360 260-9708 • Toll Free 800 667-8965 • Fax 360 260-9726 NEWS DEPARTMENT
location to carry the new Web www.telecomreseller.com • E-mail publisher@usernews.com Please e-mail articles and press releases as attachments in Microsoft
Deploy an enterprise SBC (E-SBC). E-SBCs d technology, but so is the News Department
Word format to jeffowen@telecomreseller.com. Suggested length
Please e-mail articles and press releases as attachments in Microsoft Word format to
ofer critical features that include the ability
to manage an attack, maintain services, and T teams within organizations of all sizes
are under increased pressure from senior it still works ine. Howeisv2e5r0,-300 woerdditsor.@Autsetrhnewes.ncodmo. Sfutghgesaterdtilcelneg,thpilse2a5s0e-3p0r0owvoidrdes. cAot nthteacentd of the article,
somehow, and the providerplease provide contact information. Do not send graphics. We reserve the right to edit
P
throttle registrations. Resellers can ensure that management. hey are expected to cut costs
information. Do not send graphics. We reserve the right to edit for content and length.
bers are pointed to the CO for content and length. For further clariication, please visit www.
ITTS
m
the organization has the appropriate number of and take advantage of cloud-based telephony For further clariication, please visit www.telecomreseller.com and click on Submission
t was possible.
telecomreselleGur.icdeolimnesa. nOudr Ecdlictokriaol nCaSleundbamr (iaslsoionliGneu) isduesleinfuel fso.rOapupropEridaitteosurbiajelct matter.
a
E-SBCs to meet and exceed the requirements for services – all by moving away from their current Calendar (also online) is useful for appropriate subject matter.
e right, it’s not pos- Publisher and Director of Advertising
Kevin Pitts, director, product
the services that they will deploy.
legacy time-division multiplexing and private alog DID trunk, therePublisher and
nt between the central Douglas Green, publisher@usernews.com
Accounting
marketing, enterprise Deputy Publisher
n e
Move existing uniied communications (UC) branch exchange (PBX) telephony systems – oten Director of to initiate the call, and Advertising
networks, Oracle
Carole SangTiorgaiocy Titus
Executive Editor
services to SIP trunks. Once the SIP trunking a major undertaking.
ill send DTMF digitsDouglas Green, Jef Owen
Copy Editor
Michelle Moody
w
solution has been deployed, resellers can guide BX will then route the publisher@ Accounting
delivery of cloud-based telephony services. Tracy Titus
Technology Editor
organizations in how to transition their existing But resellers know that this doesn’t have to be a digits received. Youusernews.com
the provider send theHere are ive steps that resellers can use when
Copy Editor
Michelle Moody
Ray Horak
e
UC services to SIP trunks. his allows them to “big bang” approach. Instead, a hybrid approach Deputy Publisher t match your extensionguiding organizations through a migration: Technology Editor
rayhorak@
take advantage of the connections to cloud-based to transformation maintains and leverages the Carole Sangiorgio
hopefully, you have Graphic Design and Production Create an ROI analysis. Resellers should work
Ray Horak, rayhorak@usernews.com
usernews.com
d
telephony services, which can be less expensive legacy system as the foundation for the new Executive Editor Spritzer TGyperaandpDhesigcn Design
bers match the DID Jeff Owen with the organization to compare the costs of m
and more secure.
hybrid network, which in turn enables the rollout Raspberry Jam Creative
. So for example, your The publishers of this newspaper assume no responsibility for statements made by adver- two scenarios: 1) keeping the status quo or 2)
Measure. Measuring the cost savings from of new audio, video, and content services to end tisers in their advertisements, nor do they assume responsibility for statements or opinions
maintaining the legacy PBX and extending it
ouldbe1234andyToheuprublisheresxporfestshedisorniemwplisepdainptehrecaoslusmumnseofnthoisrnewspspoanpesri.bilityfor statements made by advertisers. in their advertisements, nor do they
be 555-1234. You
d
a SIP trunking solution is straightforward. users. And, to maintain high quality and security to a hybrid solution, using SIP trunks with a assume responsibility foNrewsstpaatpemr delnivtesryotro copnfienrieonncesperxfoprrmesdsbeydCToSrAimr Seprlviieced er to send the last four
d
Organizations just need to compare dedicated
throughout the hybrid transformation, a session session border controller (SBC). One key point r so the call would just in the columns of this newspaper.
e
initiation protocol (SIP) trunking solution is oten Newspaper delivery to conference
to remember is that there are monetary and time r phone. On a ground
u
KING continues on page 5 ››
used to augment the existing PBX, enabling the
performed by CTS Air Service
costs – SIP trunks with an SBC can signiicantly
(or loop start for that
p
See MEDAK, page 15

nication r(x) /
Walt Medak & Associates, Inc.
®

ining 6
a
1 - 15
1
.com 360-836
-3020
Training Maintenance Equipment
k

SOFTEL Communications delivers innovative business solutions through the
integration of uniied communications/collaboration, contact center, IP telephony, speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.

Soft Risk, Hard Results
Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
at www.softel.com or on Twitter @SOFTELnews

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COLLINS
MEDAK
RUFFIN
PERCY
1
PAGE 3
PAGE 3 PAGE 5
PAGE 13
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BYRD
SILVERMAN
COLWELL
TOLMA
SUBSCRIPTIONS
Email: publisher@usernews.com
to play continually until the caller is answered. Hodo I set it up to do that?
AThere are a couple options for setting
“integ-mus” does. One thing to keemind if you use one of the repeating type of announcements, once the vector hits the step that plays the announcement it will stay in that step until the call is either con- nected to an agent, the caller presses a digit (if you play the announcement as part of a sible. On an analog DID trunk,mthoerreestamiDouglas Greenis usually a signal sent between the cKentirgahlPtu,bltihsheereavnednt coD-ecpChuartoalyeiSParnAu,gbiocrlgchiisooheuernitnindgicated ofice and the PBX to initiate the caltlh,atndthADedirevevcretonisrtinogwf as onE-xtercautcivkeTErfdaoictryorTbiteuisng the
up a repeating announcement depend-
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to play back the announcements to call-
then the provider will send DTMF digitsDouglas Green,
Jef OCweon py Editor
run-its-course and interest would be wan- ienxgh.ibTitowrso, ao3f0%theincsreesasieoonvserIlapstaryteiacri.phatiesdis in othne ltahregetsotpshicowwseinrceevtheerycrewateiollnaotfttehnedIeAdUGan.d A new IAUG Executive Director was introduced batothe rcaonfeorvenercet.heir time-slot with Q/A. It s that there is still a lot of education
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PAGE 17
PAGE 19
PAGE 24
Top 5 Hosted Uniied Communications Best PracticeAGE 3
Or change address, “collect” step), or the caller hangs up. The vector will not just continue to process like
ers. The call volume in your call center
would determine, to an extent, how you
wanted to set up the announcement. When
you add the announcement itself with the
command“addannouncementxxxx”,you
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or “integ-mus”. If you chose “integ-mus”,
on it a couple times cially when disaster strikes.
seemQ your extension numbers match theatDteInDEdxedcu. tive EditoGrraphic SDpreitzseirgTGynperaandpdDhePsirgcon dDuectsiiognn ohn eSIAP,USGBTCosd, aiynteroperability and real- so
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will just start hearing the message wherever a temporary solution, so I order a new block of DID ithappenstobeduringit’splaybackcycle. numberstocomeintoourmainoiceontheexist- If you select “integ-rep”, the “Queue” ield ing PRI, and planned on just routing them over the
start CO trunk group (or loop start fornNthebwaystpaKperedvelivneryKtoiceonlfleererncaend the case study ses- siopenrfsormderdebwyCTaSAsirizSearvbicleeattendanceandprovid-
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would ask the provider to send tdigits of your number so the call wouldinjuthsetcolumnsof this newspaper. See MEDAK, page 15
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