Page 2 - NewsLync Winter 2014

V
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CALL RECORDING & QUALITY OOMORELYNC
MANAGEMENT SOFTWARE SUITE
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Numonix RECITETM is a flexible, comprehensive

Lync recording system for compliance, quality

and media recording.

Why Numonix
Feature Highlights

RECITE is developed by the recording ECONOMICAL
industry’s leading engineers and backed • Linear growth of RECITE
concurrent conversations –
by over 100 years of software design, sales No forklift upgrades
and support experience. Our expertise and
customer-first philosophy has helped us grow • Add one license at a time
our business by attracting and retaining loyal or a hundred
• Reduced lifecycle cost
and satisfied customers.
• No additional Lync
Numonix provides interaction recording and Licenses required
quality management systems to customers of • No special Lync
all sizes. Our mission is to demonstrate our resources required

commitment to our customers and to focus • Lowest total cost
on the total customer experience. The entire of ownership
Numonix ecosystem will demonstrate that we • Centralized architecture
listen to our customers and we are easy to do reduces hardware
investments
business with. Our employees and resellers,
focus on delivering best of breed technology SCALABLE
and customer service.
• Start with as little as 5
concurrent recording
RECITE is designed using Microsoft Silverlight channels and scale upwards

technology that leverages web based • Support for single site, multi-
development and user screen ergonomics. Our site and cloud deployments
user interface is designed for intuitive use and • Start with recording, then
easy understanding, thus eliminating many expand capabilities with easy
to add modules
hours of costly training and product orientation.
FEATURE-RICH
Solution
• Support for specialized
codecs such as RTA and Silk
RECITE incorporates Microsoft development
• Web-based interactive user
tools that have enabled Numonix engineers to interface using Microsoft
include the latest web-based architecture to Silverlight
record VoIP, trunk side, TDM as well as digital • Proactive real-time system
and analog station side recording. Our ability health monitoring through

to record all Lync call scenarios individually Numonix Advisor
and simultaneously demonstrates RECITE’s • Quality management
flexibility while providing Enterprise End Users with agent scoring, using
the flexibility of a comprehensive, feature- customizable evaluation
forms, agent and supervisor
rich recording solution for Compliance and note taking
Quality Assurance.
• Agent desktop screen
capture
• Compliance masking for
PCI, HIPAA and more ...

SECURE
NUMONIX
• Tamper proof encrypted
2700 N. Military Trail
recordings
Suite 230
Boca Raton, FL 33431 • Granular security profiles
855-NUMONIX | 561-952-2600
• 256 Bit AES Encryption
NUMONIX_co
• HTTPS access
CERTIFIED BY
• SSL authentication

Microsoft and Lync are registered trademarks of Microsoft
Corporation in the United States and other countries.

WWW.NUMONIX.CO