Page 6 - SkypeBuzz Fall 2015

6 SkypeBuzz by Telecom Reseller
Autumn 2015

Enghouse Interactive Records 250th AVST Showcases Its

Skype for Business Deployment
Skype for Business

Contact Center, Customer Interaction channels, such as video communications
UC Applications at Solutions Leader Booking Six New Customer and instant messaging to interact with their
Rollouts Every Month
patrons,” added John De Los Reyes.
Enghouse Interactive, developer of
Enghouse Interactive’s extensive range
a comprehensive portfolio of uni ed of solutions for Microsoft Skype for
Microsoft Ignite
communications (UC) and contact center Business, including Contact Center, Quality
solutions, today reported that it has Management and Operator Consoles, are
successfully completed 250 deployments on native to Skype for Business environments
Microsoft Skype for Business (SFB), for which the customer interaction solutions leader and help organizations across the World improve communications, e ciency and
As thousands of visitors descended on Chicago In addition, AVST o ers the rst enterprise- provides a full omni-channel communications connect with customers on their preferred
for the inaugural Microso Ignite Conference at class independent voicemail solution for Skype experience both on-premise and in the cloud. channel.
McCormick Place, 10+ year Microso Partner for Business. is is important for customers In addition, Enghouse Interactive’s footprint “Skype for Business will usher in a new
Applied Voice & Speech Technologies, Inc. who want to keep voicemail messages out
is growing exponentially, averaging six new era of uni ed communications,” said John
(AVST) will be on hand showcasing a full suite of Microso Exchange in order to support rollouts every month.
Cray, vice president, product management,
of enterprise-class Uni ed Communications di erent retention policies for voicemail and “Skype for Business has the potential to Enghouse Interactive. “Enghouse Interactive,
(UC) applications to enhance Skype for email. To meet customer privacy requirements, revolutionize how organizations engage a member of the Microsoft Partner Network
Business (formerly Lync). AVST’s CX-E
AVST enables con dentiality of voice messages, constituents,” said Vice President, Channel for more than a decade, continues to
UC applications have recently completed when required, by restricting forwarding of Sales, Enghouse Interactive, John De Los work diligently to provide its clients with
Microso Platform Ready testing and tekVizion voicemails outside of a company.
Reyes. “Consumers have been using Skype the resources and expertise to take full
veri cation.
Finally, AVST empowers the Skype for extensively for some time, evidenced by advantage of Microsoft’s next-generation
For businesses looking to deploy Skype for Business community to work smarter through the more than 300 million users worldwide. technology, and to deliver a truly omni-
Business as a full or partial PBX replacement, Atom, its context-aware personal assistant; Businesses are capitalizing on the channel customer experience.”
AVST o ers the following essential TeamQ, its informal call center; and its opportunity to leverage the new Skype for Enghouse Interactive recently earned
communications applications all built to enrich comprehensive cloud- and premise-based fax Business service in their contact center and the Gold Application Development
Skype for Business deployments:
applications.
customer-facing communications.”
and Communications competencies,
l Automated Attendant for Skype for “We are pleased to be part of the Microso Enghouse Interactive solutions continue to distinguishing itself within the top 1 percent
Business
Partner app ecosystem over the last 10+ years, providing Microso customers with key fully leverage the native integration to Skype of Microsoft’s partner ecosystem. Attaining the Microsoft Communications competencies
l IVR for Skype for Business
Voicemail for Skype for Business
applications that enhance the shared mission for Business, utilizing Microsoft-endorsed APIs and trusted conferences. End-users demonstrates partner expertise in
l Call Center for Skype for Business
of fully supporting a modern, connected enjoy the unique combination of Enghouse videoconferencing, voice over Internet
l l Fax for Skype for Business
workforce,” said Tom Mini e, AVST Chief Interactive solutions with their choice of SFB protocol and instant messaging. For more
l Personal Assistant for Skype for Business Technology O cer.
con gurations and deployment options.
information about Enghouse Interactive
When evaluating the total cost of ownership
As a longtime Microso Partner, AVST has “Skype for Business will change the Skype for Business solutions, please visit,
for a full or partial PBX replacement with Skype recently completed Microso Platform Ready customer engagement paradigm, as www.enghouseinteractive.co.uk/solutions/
for Business, there are important considerations. testing for communications and messaging. businesses increasingly embrace new
skype-for-business/
For example, leading industry analyst rm is designation indicates that, a er a
Gartner recommends that when retiring legacy detailed validation process, AVST’s CX-E UC
PBX systems, administrators should “Plan for applications work seamlessly with Microso ’s Clarity Connect Now
independence between PBX infrastructure
Skype for Business (Lync 2013) and Exchange the frontrunner in the market. By leveraging the
and communications applications to support a solutions. Additionally, CX-E is now designated Supports Skype for Skype Developer Platform to integrate with Skye for
smoother and more controlled PBX retirement as tekVizion Veri ed. Specializing in Microso Business and continuing its fully native approach,
plan.”1 AVST’s UC applications are PBX interoperability, tekVizion is the world’s rst and Business 2015
Clarity Connect will provide a seamless install and
independent, integrating with all the leading largest independent third-party certi cation and user experience with a zero client footprint.
call control vendors, which enables CIOs and IT quali cation lab for VoIP and UC products.
“ e message we hear from CIOs and CFOs is
leaders to future-proof their rapidly changing e Microso Ignite Conference takes place clear,” said Jon Rauschenberger, CIO of Clarity
PBX environments.
May 4-8, 2015. AVST is exhibiting in booth ClarityConsulting,aso waredevelopment rm Consulting. “ eyarelookingtomovetowarda
To support the dynamic needs of Skype for Business deployments, AVST leverages three #421. For more information about AVST’s integration with Skype for Business, visit www. with a strategic focus on creating so ware solutions native to Skype for Business (formerly Lync) today simple and cost e ective way of managing multi- channel communication from their customers. A
decades of experience and leadership in call avst.com/skypeforbusiness.
announced the current version of Clarity Connect, larger and ever-increasing number of companies
handling with its front-end speech automated 1 Gartner, Start 2015 With Your PBX their popular contact center product, will support are looking for a solution that fully leverages their
attendant, IVR and voicemail solutions.
Retirement Strategy to Help Focus on UC SkypeforBusinessServer2015. Sinceitsinitial currentinvestmentinLyncandeventualtransition
Call processing menus are customizable by Requirements Analyst: Steve Blood. October launch as the rst contact center product to natively to Skype for Business.”
department, time of day, day of week, and more.
17, 2014.
use Microso ’s Uni ed Communication platform, “Customers want to know their contact center
Clarity Connect has been widely recognized as
vendor’s investment in Skype for Business is as
strategic as their own,” Rauschenberger continued.
“In Clarity Connect, they get a product where R&D,
CallCabinet Partners with AudioCodes to Deliver their support, and implementation starts and ends with
creating a great experience for our customers using
ATMOS Skype for Business Cloud Based Compliance Skype for Business and O ce 365.”
As a single so ware product, Clarity Connect’s
powerful set of functionality, including IVR, ACD,
Recording Solution
IM routing, web chat, and email routing, can be
enabled as stand-alone features or con gured
to manage a multi-channel contact center as
CallCabinet, the experts in Cloud Recording
that Microso Lync and Skype for Business users technology without having to invest in costly customers transition from legacy-based systems
has partnered with AudioCodes to enhance its can get all the features of a comprehensive call hardware and so ware upgrades. For a monthly and onto Skype for Business. is exible approach
cloud based platform, ATMOS to expand into the Skype for Business Markets. e partnership recording service at a fraction of the cost of a traditional premise-based system.” ATMOS is the fee, ATMOS provides all of the infrastructure and safeguards all compliance recordings in an allows customers of all sizes to take full advantage of both SfB and Clarity Connect at a cost basis unique
combines CallCabinet’s cloud infrastructure and rst of its kind, utilizing SmartTAP technology as encrypted non-volatile environment.”
in the industry. “Our customer base ranges from
O ce 365 solutions with AudioCode’s Microso - the recording infrastructure to the customer’s Lync Fortune 10 companies that have global and complex Entry level pricing allows for 1,000 hours of
certi ed SmartTAP call recording technology to or Skype for Business environment. SmartTAP’s contact centers to small businesses that simply
storage, this makes ATMOS highly a ordable
deliver an a ordable, scalable recording solution exibility provides so ware only, virtual platform want to add enhanced routing for Instant Messages to SMB market and o ers discounted pricing
for Microso Skype for Business. is alliance to capture Lync and Skype for Business calls at
within their organization,” said Craig Reishus, for Enterprise Customers. In addition to
makes ATMOS the rst hosted Lync and Skype the customer premise, with storage, analytics and Director of Business Development at Clarity.
AudioCodes’ SmartTAP technology, ATMOS
for Business call recording platform to deliver a retrieval from the cloud through the ATMOS By leverage Clarity Connect either as a part of employs the Microso Azure Network, allowing
Microso quali ed recording solution from a at service. e solution is designed to be a so ware their on-premises deploy of Skype for Business or as CallCabinet to provide service to customers
rate as low as $99 per month.
only, pay as you go technology.
a part of a hosted o ering through one of Clarity’s anywhere in the world within a 24-48-hour
“ATMOS brings a unique, industry-leading “By subscribing to CallCabinet’s ATMOS partners, customers have the exibility on ways they activation.
approach to the encrypting, storing and retrieving solution, the initial investment in compliance can consume the product.
ATMOS Skype for Business is scheduled to
of call records in a hosted environment” stated Lync recording infrastructure is eliminated,” stated For more information on all the features available launch by the end of the month and is available
Ryan Kahan, CEO of CallCabinet. He goes on
Ron Romanchik, VP of Sales for AudioCodes with Clarity Connect, along with videos, case throughout North America. Details can be
to say, “SmartTAP’s innate exibility and our Recording Technology Business Line. “Subscribers studies and testimonials, visit the product website found on the CallCabinet website at http://www.
cloud-based, HTML5-driven solution means
can keep up with the latest compliance recording
at http://connect.claritycon.com/
callcabinet.com.

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