Page 9 - SkypeBuzz Fall 2015

Autumn 2015
SkypeBuzz by Telecom Reseller 9

KRAPF CONTINUED FROM PAGE 3

along the curve than their premises-focused
users to say the rebrand would hamper their online for a Virtual Event, to talk Lync/Skype
for Business -- not just the hosted/CPE issue,
counterparts.
e orts because of a perception by enterprise for Business. Last year’s event was a huge success but all the crucial issues around Lync/Skype for
For example, those using hosted were more
decision-makers that Skype is not an enterprise- and drew great crowds, and we’re expecting even Business.
likely to have adopted Enterprise Voice, and grade product.
more this year. We’ll be bringing sponsors on e day features expert advice and in-depth
were signi cantly more likely to consider it As with all UC platforms, the choice of a board over the next few weeks, and, as I’ve said, discussion, and of course plenty of time for you
important to federate Lync/Skype for Business hosted vs. CPE-based Lync/Skype for Business we’ve already opened attendee registration -- to interact one-on-one with the experts and get
with enterprises outside their own. ey were implementation will continue to confront which is free. Here’s where you’ll be able to catch your questions answered, both in the session
also more likely to say that their enterprise faced enterprises, and will evolve in its implications the Tour:
rooms and in the ample times we’ve set aside for
a dilemma when it comes to running both Cisco and considerations. It’s one of the topics we’ll August 27: San Francisco networking and talking with our sponsors.
and Microso UC systems.
tackle on our upcoming Enterprise Connect September 10: New York City If you’re in one of these cities or can make it
And nally, they were much more positive Tour focusing on Lync/Skype for Business. I’m September 17: Anaheim, Calif. there for one of these dates, I hope you’ll join us
about the Skype for Business rebrand than were their CPE-using counterparts; about double the pleased to announce that the Tour is now open for registration.
September 24: Chicago
e Tour events feature a day-long program for a day that promises to be chock-full of great information and useful insights.
percentage of hosted users, compared to the is is the second year in a row that we’ll be of sessions that help you understand the latest To register go to https://enterpriseconnect.
share of CPE users, said the rebrand would help taking an EC road show to four cities and then
and most important issues around Lync/Skype
tech.ubm.com/Tour/2015
them position Microso UC positively with end
users who already were familiar with the Skype
brand. CPE users were more likely than hosted

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24 Telecom Reseller
September/Octobe
r 2014

for O ce 365 and SharePoint engagements
in addition to Skype for Business, a dedicated INTERACTION RECORDING
Enabling Technologies team builds a AND QUALITY MANAGEMENT
customized program for each client.
“It is a fully sta ed team devoted to change SOLUTIONS
management -- and we anticipate that team
growing by 100 percent over the next year,”
Vollerthum said. “We have trainers and
documentation specialists, as well as a CIO Interaction
advisor who leads envisioning sessions to ensure
the technology investment is aligned to the business strategy.”
Recording
Enabling Technologies is adding an
impressive 10 to 12 new O ce 365 and Skype And Quality
for Business clients every month. With a run
rate of 100 to 120 new customers per year, Management
maintaining service levels has to be a top
priority.
Solutions
“It comes down to execution rst. If you don’t
have the very best talent, you won’t have the best
team,” Vollerthum said. “We have best players
from sales to the technical experts to execute on
our game plan. As a result, we have the highest
levels of customer satisfaction.”
RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
e bene ts that Enabling Technologies reaps SME customer interaction management system that enhances interaction analysis, delivers RECITEM has been designed for easy cutover
from that level of satisfaction include clients a solution to meet compliance requirements from one Call Recording System to another.
who are willing to provide testimonials on
and ful lls speci c needs in the contact center Through the intuitive web based user interface,
the Microso Pinpoint partner directory, host and back o ce environments. RECITEM the RECITEM user experience makes it easy to
reference calls and participate in case studies. can be tailored to meet various enterprise navigate through calls and playback, while making other RECITEM Software Modules available from a
“But the most compelling evidence that we help our clients achieve their goals is re ected in requirements by combining various software modules to provide a clear, concise view of single screen. Whether the end user is familiar with
collections,” Vollerthum added. “Less than half the agent and customer experience. The other software or not, the user can be functional
of 1 percent of our billings are uncollectable. RECITE Xpress call recording module delivers with RECITEM in minutes, without losing valuable
at is a testament to delivering on our one-hundred percent logging to an entire s raining.
promises.”
organization or to a selective group within
As many partners nd, Skype for Business the organization. The RECITE Xpress Suite A Wide Range of Integrations
serves as a foundational engagement that opens also includes a Quality Management module which enables an organization’s supervisors RECITEM can capture voice from a wide range
the door for long-term client relationships. to evaluate employee interactions through the PSTN and Communication Systems including
Communications touches every part of the use of customizable evaluation templates for Avaya, Cisco, Asterisk and many more. RECITEM
business, which can lead to further engagement selected, randomly agged, or all employee integrates with most common communications platform, including most VoIP systems. RECITEM
for SharePoint, Dynamics and managed services calls. Employee performance can then be advanced integrations include status updates and
opportunities for partners.
viewed and measured graphically in a series of reports based on information collected agent actions to track voice communications from
“A big part of our growth is coming from from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through
managed services following implementations. compatiblewithvarioussystemcon gurations, the communication system.
Clients don’t want the day-to-day admin including VoIP, TDM, and blended environments
responsibility -- they’d rather focus on strategic RECITEM Snapshot
Microsoft Lync
IT projects,” Vollerthum explained. “In addition, Microsoft Corporation has c RECITEM as
clients are looking for custom development
RECITEM Snapshot is a Desktop Client that adds Screen Capture and Live Agent Notes to the Lync 2013 compliant. This c ation means
to integrate Skype for Business with other RECITEM Xpress package. RECITEM Snapshot that our integration level ers Microsoft Lync users the ability to record conversations in any
applications, like CRM and ERP.”
As to the recent name change, Vollerthum is can be seamlessly added to RECITEM Xpress Lync mode, client, remote users, mobility users,
enthusiastic, “Changing the name to Skype for to provide a 360-degree view of the customer federated users and Lync Conferencing. Through
Business was a great move by Microso . Skype interaction.
our advanced integration, call setup times
is a strong brand -- people even use ‘to Skype’ as are reduced while preserving the
a verb. at comfort level with the technology RECITE MasCM
recorded in a central, searchable database.
will help with adoption in the business RECITE MasCM is a PCI Compliance Module that By adding RECITEM software modules such
community.”
incorporates voice muting and screen capture as SnapshotM and MasCM, the Lync recording
e way businesses think about blocking during compliance portions of the can be enhanced with PCI Compliance and ScreenCapture.RECITEMisoneofthefewLync
communication is changing and Skype for customer call, rendering sensitive information unplayable by any member of the organization. recording systems on the market that can er
Business appears to be well-positioned to The Compliance Module supports both PCI and these advanced features a ordable price.
enable the shi . Perhaps more than any other HIPAA Compliance standards.
technology, to be successful, communication
tools have to be universally adopted across an
organization. Partners can capitalize on the WWW.NUMONIX.CO sales@numonix.co 1-855-NUMONIX 1-561-9522600
Skype for Business opportunity by helping their
clients build out that user engagement.

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