Page 21 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
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Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Netcall Telecom Limited
SEMAP+
Netcall’s Customer Engagement Platform (SEMAP+) helps organisations deliver superior contact Avaya Aura®
Richard Farrell
richard.farrell@netcall.com
management more productively while reducing costs and improving service. The modular platform enables cost-effective expansion and extension of capabilities.

NetIQ Corp d/b/a Attachmate
NetIQ AppManager
NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately monitor, alert, diagnose, and report on system performance and call statistics, determine end-user Avaya Aura®
NetIQ Sales
Info@netiq.com
QoE , and plan from pre-deployment to future needs.
NICE Systems
NICE Perform
NICE recording and quality management products provide comprehensive and highly scalable Avaya Aura®
NICE
support.americas@nice.com
solutions to capture, evaluate, analyze and improve interactions in a VoIP, traditional TDM or hybrid
environment.
NovaLink GmbH
NovaAlert, NovaMail, NovaTax NovaAlert is an alerting, evacuation and messaging system. NovaMail is a Hospitality Voice Mail. Avaya Aura®
Martin Wirth
martin.wirth@novalink.ch
on NovaBox
NovaTax is a Call Accounting solution.
Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, Avaya Aura®
Lorraine Smith
Lorraine.smith@nut.eu.com
performance monitoring, fraud detection and traffic management. Secure multi-user access via web
browser for on-premise or cloud based solutions.
Nuance
SpeechAttendant (EPS SA)
Integrates with all types of PBX, SpeechAttendant is a speech auto attendant that allows callers to just Avaya Aura®
1-866-968-2623 pete.maniaci@nuance.com
speak the name of the person or department they are trying to reach.
say Sales
OAISYS
Tracer
The Tracer contact center management solution delivers highly-affordable enterprise-class call Avaya Aura®
OAISYS Sales sales@oaisys.com
recording functionality paired with advanced quality assurance, personnel development and reporting Support
tools as well as synchronized screen recording capabilities.
Oak Telecom
recordX Call Recording
Award winning Call Recording for fixed line, VoIP and mobile recording in a single platform; including Avaya Aura®
Oak Telecom Ltd.
sales@oak.co.uk
call evaluation, reporting and integration with customer's CRM systems. Part of the Comms Suite X (CSX) platform for Avaya.

Oak Telecom
reportX Call Logging
Comprehensive Call Reporting and Analytics solution including Wallboard display. Modules include Cost, Response, Traffic. Integrates with RecordX. Part of the award winning Comms Suite X (CSX) Avaya Aura®
Oak Telecom Ltd.
sales@oak.co.uk
platform.
ObjectTel
IP Telephone Endpoint The Endpoint Manager (EM) for centrally managing Avaya Aura IP telephone endpoints, across Avaya Aura®
Alex Alabbas
alex.alabbas@objecttel.com
Manager
multiple Avaya Aura Communication Manager servers globally. A simple web-based tool provides
unified, 360-degree dashboard view that puts you in control. You can provision, configure, upgrade
and manage your IP telephone endpoints individually or grouped by business function, firmware or
location. EM makes significant impact on business continuity by eliminating the outages typically associated with system and network failures, scheduled maintenance and firmware upgrades.

OceanX Technology Limited
OceanFax Fax Server
Global pioneering and Asia’s first boardless Fax over IP solutions, OceanFax supports real time fax transmission over the internet on a VoIP network, with the FoIP integration for Avaya.
Avaya Aura®
OceanX Technology sales@oceanfax.com
Limited
OneStream Networks, OneStream Global SIP Global SIP Trunking enables consolidation of worldwide voice services onto MPLS IP connections, Avaya Aura®
Brian Skidmore
sales@onestreamnetworks.com
LLC
Trunking
ensuring quality, reliability, security and enhanced calling features. Service in 50+ countries and 4,000
cities worldwide.
OnviSource
OnviCenter
Advanced Workforce Optimization, Workflow Automation and Workforce Management; unified Avaya Aura®
Tracy Hiland
sales@onvisource.com
functionality for contact centers and back office operations, providing unification of both the customer
transaction journey and operations management of various platforms and applications.
OnviSource
OnviCord PRO
Call Recording & Monitoring - OnviCord PRO facilitates 100% call recording through browser-based Avaya Aura®
Brian Severson
brian.severson@onvisource.com
access to a robust, yet easy-to-use, tool set. Ease of use encourages rapid adoption and productivity
improvement with little training required.
OpenText
RightFax
For organizations extending Unified Communication with IP-based fax and document delivery, Avaya Aura®
Greg Settle
gsettle@opentext.com
OpenText RightFax supports T.38 FoIP connections to Avaya VoIP gateways.
Orange Business Orange Multi-feature Orange Multi-feature Softphone is an integrated solution for Contact Center agents to manage Avaya Aura®
Mukul Hingne
+91 983344 6768
Services
Softphone solution
telephony call controls and seamless interface with their back-end systems like CRM and Databases.
Phoneware Limited
CallBill
An accurate, reliable and easy-to-use call accounting solution for all Avaya systems. CallBill is Avaya Aura®
Terry Dunne
tdunne@phoneware.ie
complimented by Phoneware's highly acclaimed technical support services which are widely regarded as an industry leader.

Phybridge Inc.
Phybridge POLRE
PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times the reach of traditional data switches.
Avaya Aura®
Steven Fair
steven.fair@phybridge.com

PT Selindo Alpha
INVISION Billing System
Provide Call accounting solutions to save your telephone bill, has a lot of features include voucher Avaya Aura®
Eko Sulistyo
sales@invision-ap.com
system, Avaya PBX command integration , PIN Authorize, Multi rates/Trunk/Sites.
Quest Software Inc.
Foglight Network Ensure reliability and efficeincy using Foglight NMS to monitor your entire network and VoIP Avaya Aura®
Claudia Coleman
nmsquestions@quest.com
Management System
infrastructure. From QoS parameters to overall health and availability, get complete visibility in a single solution.

Quest Software Inc.
PacketTrap MSP
Detailed monitoring of VoIP quality like MOS, Jitter, packet-loss, latency and network utilization. Monitor the health of VoIP systems, phones and devices. Ability to generate reports and alerts on VoIP Avaya Aura®
Elisabeth Buford
Elisabeth.Buford@quest.com
metrics.
Red Box Recorders Ltd.
Red Box Quantify
Red Box Quantify voice and data capture solutions cover everything from storage event logging and Avaya Aura®
Red Box sales@redboxrecorders.com
Quality Manangement to retrieval, playback and analytics.Simple, smart, reliable and cost-effective Recorders
software solutions.
Limitied
RedSky Technologies E911 Anywhere® Service
E911 Anywhere® - cloud based service that routes all 9-1-1 calls, regardless of caller location to the Avaya Aura®
Nick Maier
nmaier@redskytech.com
Inc.
proper PSAP in the US and/or Canada. Omits the need for trunks/facilties at the remote/branch/virtual
office locations and the need for multiple PS-ALI accounts. Optional features include softphone client
application for remote workers tied into the enterprise, and call monitoring, call barge-in, and call recording.

RedSky Technologies Inc.
E911 Manager®
E911 Manager® is an automated and scalable software solution that interfaces to Avaya's CM/SM to track, manage and deliver location information for analog/TDM/IP/SIP/ & wireless end-points
Avaya Aura®
Nick Maier
nmaier@redskytech.com
as they move throughout the organization. Optional features include WiFi module and Emergency
On-Site Notification, which provides sms/text, email and screen pop notifications of emergency calls
in progress.
RedSky Technologies E911 Manager® - MPC E911 Manager® - MPC is a service that cost effectively interfaces to Avaya's CM/SM to track, manage Avaya Aura®
Nick Maier
nmaier@redskytech.com
Inc.
(Managed Private Cloud)
and deliver location information for analog/TDM/IP/SIP/ & wireless end-points as they move throughout the organization.

Research In Motion Limited
Rim Blackberry MVS
BlackBerry MVS is designed to unify desk phone features on BlackBerry smartphones. Calls can be made on Wi-Fi networks to save on mobility costs and improve productivity. BlackBerry MVS provides Avaya Aura®
Chris Collins
chricollins@rim.com
one business phone number, one caller ID, and one voice mailbox wherever you go. Whether you’re
at work, at home, or travelling, you can access the desk phone features you use every day.
Resource Software RSICloud Call Accounting A scalable UC management solution enabling retrieval of call detail metrics for facility planning, Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
Software
customer service, workforce management, bill back and billing reconciliation.
Resource Software Shadow CMS Enterprise
Shadow CMS call accounting is a fully-scalable, total unified communication management solution Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
allowing administrators to forecast, monitor and allocate communications management expenses. It
also provides metrics for facility planning, customer service, workforce management and bill back.
Resource Software Shadow Real-Time "Shadow Real Time Dashboard (RTD) is a browser based, real-time console that monitors and Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
Dashboard (RTD)
analyzes data (including Contact Center/Hunt Groups, CDR, etc.). It provides supervisors with
instantaneous metrics about the health of their communication facilities.

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