Page 19 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
11

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Inisoft Ltd
synTelate Enterprise Agent
synTelate Enterprise is a highly intuitive software solution for the call center advisor desktop. synTelate Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
controls how Agents interact with customers, providing on screen guidance and prompting together
with data collection. Enterprise is the Windows Client version of synTelate.
Inisoft Ltd
synTelate WebAgent / synTelate WebAgent / WebAgent Pro is a highly intuitive software solution for the call center advisor Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
WebAgent Pro
desktop. synTelate controls how Agents interact with customers, providing on screen guidance and prompting together with data collection. WebAgent is the browser based version of synTelate.

Integrated Research, the people behind Prognosis
IR Prognosis, included in Avaya’s Select Product Program, is award winning real-time voice quality and VoIP performance monitoring for Avaya infrastructure and multi-vendor environments. Proactive Avaya Aura®
General Enquiries
info.usa@ir.com
Prognosis
correlation of voice quality, system and network performance measure users’ quality of experience.
IntelePeer, Inc.
IntelePeer CoreCloud SIP IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at Avaya Aura®
Dan Sheahan
dsheahan@intelepeer.com
Trunking
competitive rates. Our services include PSTN interconnections, DIDs, local, long distance, toll-free and
E911.
IntelePeer, Inc.
IntelePeer SIP Trunking (w/ Combine the functionality of Avaya SBC for Enterprise with the simplicity and reliability of IntelePeer Avaya Aura®
Dan Sheahan
SIP@intelepeer.com
Avaya SBCE)
SIP Trunking, rated compliant for SBC for Enterprise and Avaya Aura®.
InteractCRM
ThinConnect Callback
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be Avaya Aura®
Snehal Patel
sales@interactcrm.com
placed on virtual hold. Callback can be scheduled using the Web, SMS texting or traditional voice.
Interalia Inc
iPromMOH
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to Avaya Aura®
Brian Hernandez
bhernandez@interalia.com
be used for both music/messaging and overhead paging applications.
Interalia Inc
SBX / XMU+
The SBX/XMU+ are scalable voice application platforms that support multiple applications Avaya Aura®
Brian Hernandez
bhernandez@interalia.com
simultaneously: ACD announcements, call processing, failover, MOH and auto-attendant.
Interquartz
Gemini Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets Avaya Aura®
Charles Williams
charles.williams@interquartz.co.uk
for over 29 years. Over 10 million sets installed with over 40,000 customers, worldwide. High quality
and cost effective.
Interquartz
Voyager Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets Avaya Aura®
Charles Williams
charles.williams@interquartz.co.uk
for over 29 years. Over 10 million sets installed with over 40,000 customers, worldwide. High quality
and cost effective.
ION Networks (fka API ION SA5600-SAL Secure Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway Avaya Aura®
ION Sales
ion.sales.info@apitech.com
Technologies)
Access Link Appliance
preinstalled, delivering centralized IP connectivity and Avaya application alarming
IPC Systems, Inc.
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen Avaya Aura®
Hemant hemant.dhanrajani@ipc.com
anywhere and anytime.
Dhanrajani
IPC Systems, Inc.
Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations Avaya Aura®
Hemant hemant.dhanrajani@ipc.com
of all sizes.
Dhanrajani
ISI Telemanagement Infortel Select - Call Infortel® Select offers onsite and hosted telecom reporting solutions transforming call detail records Avaya Aura®
Mitchell Weiss
mitch.weiss@isi-info.com
Solutions, Inc.
Accounting
(CDR) into meaningful data, providing business intelligence tools to properly manage employee
productivity, telecom activity and network traffic/utilization (SIP)."
KnoahSoft
KnoahSoft Harmony
Workforce optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, Avaya Aura®
KnoahSoft Sales
sales@knoahsoft.com
Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and Workforce Management tools.

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Available from

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