Page 17 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE 9 Extra Report on Avaya BUYER’S GUIDE 9

Avaya Aura (continued)
Avaya Aura (continued)
Company
Solution/Service name
Description
Contact
E-mail
Integrated Research,
Prognosis VoIP Monitor
Prognosis VoIP Monitor is now licensed to monitor over 5.9 million Avaya phones to maximize availability, ensure voice quality and minimize operating
General Enquiries
info.usa@ir.com
Company
Solution/Service name
Description Avaya Platform
Contact
Contact email
the people behind Prognosis
costs. Visit voicequality.com for your free 250-phone entitlement.
Coordinated Systems,
IntelePeer, Inc.
Virtual Observer
IntelePeer SIP Trunking CSI's Virtual Observer call recording & quality optimization solution supports all Avaya configurations
Combine the functionality of Avaya SBC for Enterprise with the simplicity and reliability of IntelePeer SIP Trunking, rated co
Avaya Aura®
mpliant for SBC for
Rich Marcia
Dan Sheahan rmarcia@csiworld.com
SIP@intelepeer.com
Inc.
(w/ Avaya SBCE)
including the most flexible DMCC recording methods available. Delivered in a web interface, Virtual
Enterprise and Avaya Aura®.
Observer's robust QA feature set combines with integrated speech analytics, agent portal and WFM to
IntelePeer, Inc.
IntelePeer CoreCloud SIP Trunkin
g deInlitveelerPteheer’sbCeosret CvloauludeSIiPntrtuhnekingdius sAtvrayy. a-compliant and ofers carrier-grade quality and reliability at competitive rates.
Our services include PSTN
Norman Siow
SIP@intelepeer.com
interconnections, DIDs, local, long distance, toll-free and E911.
Cox Communications
SIP Trunking
InteractCRM
ThinConnect Callback
SIP Trunking solution Avaya Aura®
William White
bill.white@cox.com
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on virtual hold. Callback can be scheduled using Snehal Patel
sales@interactcrm.com
Data Track Technology
ECLIPSE CMS
EctlhipesWeeCba, SllMMS atenxatignegmoretrnatdSitiofntawl vaoriece(.CMS) gives you visibility of the response, utilisation and cost Avaya Aura®
Nigel Jones
nigel.jones@dtrack.com
a
InteractCRM
CallBackConnect
control of your telephony network. It has been deployed worldwide for Governments, telecoms
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on a virtual hold. C
operators, and businesses.
llback can be scheduled using
Snehal Patel
sales@interactcrm.com
the Web, SMS texting or traditional voice.
InDtAerTaEcLtCSRMoftware Solutions, LLC
UnifTiehidnCoonnetactcMtCueltniCthearnnel SWEET! Business Edition
CoInntaovcattcivenmteurltficohraSnineglldesokrtompucllitein-st,iteh.atRceaanlbteimemebaegdednedtiannsidegarnoyuCpRMmoapnpitliocaritniogn,,hdeislitvoerriicnaglareupnioiretds,desktoptoagAevnatsyatoAhuanrad®levoice,email,
thwreesbhchoaldt, SaMlaSrmansd,swocaiallbinotaerdacst,ioangs.ent status override, disposition and reason codes, internal ‘chat’,
DaSneLhealmPkatel sales@dsaletes@l-ginrtoeurapc.tcorm.com
Interalia Inc
iPromMOH
Brian Hernandez
bhernandez@interalia.com
Unlimited supervisors.
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used for both music/messaging and overhead
DoubleHorn IPOne SIP Trunking Services
paging applications.
Ideal for businesses seeking secure, interoperable and tightly integrated session-based
Avaya Aura®
Robert Erickson
rerickson@doublehorn.com
m
InCtoemralmiauInncications
SBX / XMU+
coTmhemSBuXn/iXcMatUio+nasretoscsaluapblpeovroticme aupltpilpiclaetisointepsla, tmfoormbsiltehawt osurpkpeorsrt amnudltiBplYeOaDppmlicatnioangsesmimeunltat,noeouurslAyv: aACyDa announce ents, call processing, failover,
Brian Hernandez
bhernandez@interalia.com
coMmOpHlianndtaSuItPo-tartutennkdsanetn. able Unified Communications for SMEs.
Interquartz
Voyager Hotel Phones
Interquartz telephones have been manufactured speciically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed
Charles Williams
charles.williams@interquartz.co.uk
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Avaya Aura®
Jamie Elenbaas / sales@duvocie.com
Jon Dulude
with over 40,000 customers, worldwide. High quality and cost efective.
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication
Interquartz
Gemini Hotel Phones
Manager. InnDesk provides web based guest administration.
Charles Williams
charles.williams@interquartz.co.uk
Interquartz telephones have been manufactured speciically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed with
dvsAnalytics
EncoreM
over 40,000 customers, worldwide. High quality and cost efective.
Encore’s interaction recording and quality management suite, including its Avaya Aura® integration, Avaya Aura®
dvsAnalytics marketing@dvsAnalytics.com
ION Networks
(fka API Technologies)
ION SA5600-SAL Secure Access Link Appliance
prPolvuigd-eansda-P“labyesetcuinritcylapspsl”iasnoceluwtiiothnathfualltshtaenldp-salbonuesiSneecusrseeAsccmesasiLnintakin(SAcLo)mGaptleiawnacyep,reminisntiamlleizde, dleialivbeilritnyg, caendtraliz Avayaaplication larming
ed IP connectivity and
MIaOrNkeSatilnesg
ion.sales.info@apitech.com
IPC Systems, Inc.
Unigy
Unigy is a single, uniied trading communications and applications platform for trading organizations of all sizes.
Matthew Parker
matthew.parker@ipc.com
improveperformance.
EarthLink
EarthLink SIP Trunking
SIP Trunking solution Avaya Aura®
Srikanth sgomattam@corp.earthlink.com
Alliance Trading System
GoMmatathtetawmParker
IPC Systems, Inc.
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen anywhere and anytime.
matthew.parker@ipc.com
ISI Telemanagement Solutions,
Edigin, Inc.
Inc. Infortel Select - Call Accounting
SVRX Recording and Quality Infortel® Select ofers onsite and hosted telecom reporting solutions transforming call detail records (CDR) into meaningful
The SVRX recording solution captures all required communications and call details. It supports
intelligence tools to properly manage employee productivity, telecom activity and network traic/utilization (SIP).”
data, providing business
Avaya Aura®
Mark McNeill
Dustin Prock
mmcneill@isi-info.com
dustinp@edigin.com
KnoahSoft
Monlitoring
KnoahSoft Harmony
multi-site distributed architectures, redundant environments, integrated screen capture, and agent evWaolurkaftoirocne.optimization solutions for Avaya Aura, and Avaya IP Oice including Call & Screen recording, Quality & Performa
nce management, Coaching,
KnoahSoft Sales
sales@knoahsoft.com
eLearning, Speech Analytics, Post-call Survey and Workforce Management tools.
Empirix
OneSight
Kofax Austria GmbH
Kofax Communication Server
Proactive monitoring solution designed for contact center technology providing a single perspective of Avaya Aura®
Jason Humblias
jhumblias@empirix.com
Kofax Communication Server enables the reliable and secure exchange of business-critical messages among applications and devices. It handles
Kofax
info@kofax.com
voice infrastructure.
incoming and outgoing fax traic and voice messages to accelerate business.
Envision, Inc.
Komutel Inc.
Click2Coach
SITM (Solution for Integrated Click2Coach® provides contact center supervisors with the training, quality monitoring and evaluation
SITM Console for Healthcare, Public Safety, Education, Government and Enterprise. Plug-in design delivers enhanced call ha
tools they need to develop agents who have the skills and knowledge to provide consistently
Avaya Aura®
ndling and a wide range of Envision
Michel Lacasse info@envisioninc.com
michel.lacasse@komutel.com
Telecommunications)
business speciic options in a single GUI. Deployment modes available on premise or in the cloud.
superior customer service.
Level 3 Communications
Level 3 SIP Voice Services
Level 3 SIP services ofer mature solutions backed by deep IP telephony experience, giving you conidence in your migratio
and integration eforts.
Michael Robles
mike.robles@level3.com
Esna Technologies Inc.
OfficelinxM
n
EsnaOfficelinxMacoprehensivecollaborationplatformthat embeds Avaya's communications Davide Petramala
Avaya Aura®
davidep@esna.com
Buildyourenterprisecommunicatiofoundationwithatrustedpartner.infrastructure with cloud and on-premise business applications from Microsoft, Google and others.
Libatel
SharpDial connection
SharpDial, a web-SQL based call accounting solution, includes a call control module for limiting the phone usage per extension and a property
Giselle Bou Ghanem
gghanem@libatel.com
management system module for integration with hospitality communications.
Esna Technologies Inc.
Libatel
OfficelinxM Cloudlink Edition
TouchCon Hospitality Suite
Esna OfficelinxM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based
business applications such as Google Apps and Salesforce.com.
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality environment to display vario
Avaya Aura®
us useful information
Davide Petramala
Giselle Bou Ghanem
davidep@esna.com
gghanem@libatel.com
including real-time local weather forcasts, currency convertor based on daily exchange rate data, Hotel information including speed dial lists. etc.
ESTOS GmbH
Libatel
ESTOS ECSTA
TouchCon Oice Suite
Eric Kirchner
Giselle Bou Ghanem
eric.kirchner@estos.de
gghanem@libatel.com
The ECSTA TAPI driver makes professional integration of third party TAPI-compatible applications with Avaya Aura® AvAasyuaitepolaftafpoprmlicastipoonssfoibr tlehe. Avaya 96xx Touchscreen IP Deskphones for Room control (light, air conditioning and projector control), Weather forecast
and News applications, Stock Market application with real-time market data updates.
Etisalat Contact Centre
Libatel
VoIP Trunk
TouchCon Islamic Suite
SIP Trunking solution
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily supplications. Su Avaya Aura®
pplications can be retrieved
Munawar
Giselle Bou Ghanem
Nalakath
mnalakath@etisalat.ae
gghanem@libatel.com
per city and can be previewed 3 days in advance.
FCS Computer Systems
Phoenix
FCS Phoenix is a dynamic voicemail and fax system for hotels. It supports SIP and analog PABX with Avaya Aura®
Jimmy Lew
jimmy.lew@planet1world.com
Lumos Networks
Lumos Networks SIP Trunking Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity eiciently, sharing the same circuit for voice,
Lumos Networks Sales sales@lumosnet.com Sdn Bhd
auto-wake-up calls, room status updates, mini-bar posting to the PMS and auto attendant function
for large hotels, integrated resorts and multi-property operations.
Internet and Wide Area Networking. We are trusted advisors.
SIP Trunking solution
SIP trunking
Andrew Singleton
andy.singleton@masergy.com
Masergy Communications, inc.
FCS Computer Systems
Unicorn
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for
Avaya Aura®
Barbara King
barbara.king@planet1world.com
Metropolis Technologies, Inc
Sdn Bhd
OiceWatch Telemanagement OiceWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll fraud detectio
hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi-
reporting features for improved eiciency and proitability.
, trunk analysis, and robust Sales sales2012@metropolis.com n
Metropolis Technologies, Inc
ProitWatch
property operations.
ProitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate bill-back, custo
izable rate tables, 911 alerts,
Sales
sales2012@metropolis.com
m
In-CallRescue
FonoloSales sales@fonolo.com
Fonolo
Int-oCllaflrlaRuedsdceutectiisonaacnldoutrdun-bkansaeldysisofolurtiimopnrothveadteaillociwenscyyaonudtpororietpablailcitey.hold-timewithacall-backinyour AvayaAura®
Motorola Point to Point (PTP) Motorola Solutions
call center. Fonolo's technology easily hooks into your existing call center infrastructure, with minimal
John Vincent
john.vincent Motorola provides wireless connections for CM Gateways in both licensed and unlicensed bands at distances up to 155 miles. PTP operates in line of
Broadband wireless networking @motorolasolutions.com
impact to your business processes. Visual IVR and Click-to-Call-Back functionality for web sites and
sight, near and non-line of site.
bridges
mobile apps are also available.
MForottnotVieorIP
FronMtioetrtoSSIPIPTrrunking SISPIPTrTurunnkkiing solulutitoionn
Avaya Aura®
ToEnriyc KSotachneknus tony.stanekoucsh@en@ftrm.cotmtovoip.nl
Communications
Movitas
Movitas Hosted Solution
Movitas helps hotels connect guests’ mobile devices to the PBX for in-house, local & long-distance calling. It is also a marke
ting engine for promotions,
Chuck Sacco
csacco@movitas.com
Fusion
Michael Salerno
msalerno@fusionconnect.com
Fusion SIP Trunking
generating higher spend on amenities.
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing
Avaya Aura®
MTS Allstream
Mohamed Ibrahim
mohamed.ibrahim@ MTS Allstream SIP Trunking flexible pricing and low calling rates. Experience optimal performance with our voice-optimized
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast in Canada. Our 30,000 km ibre-optic
network designed for maximum reliability, availability, security, and quality of service. Full range of
mtsallstream.com
Service
backbone combines advanced IP connectivity, digital switching, Ethernet-featured services and the latest security technologies. Allstream SIP trunks are
business continuity, redundancy and call bursting options available for maximum performance and
certiied with Avaya Aura.
SEMAP+
scalability.
Netcall Telecom Limited Netcall’s Customer Engagement Platform (SEMAP+) helps organisations deliver superior contact management more productively while reducing costs Richard Farrell richard.farrell@netcall.com
Gamma Telecom
IP Direct Connect
SIaPnTdruimnpkrionvginsgosleurvtiocen. The modular platform enables cost-efective expansion and extension of capabilities.
Avaya Aura®
Alan Mackie
amackie@gammatelecom.com
NetIQ AppManager
NetIQ Corp d/b/a Attachmate
NetIQ® AppManager® comprehensively manages Avaya Uniied Communications. Accurately monitor, alert, diagnose, and report on system performance
NetIQ Sales
Info@netiq.com
Genesis Systems
Call Accounting
Genesis Call Accounting gives businesses of all sizes the ability to easily monitor and manage their Avaya Aura®
Brandon brandon@buygenesis.com
telephone usage and related expenses, and produce customizable management reports that can be
and call statistics, determine end-user QoE , and plan from pre-deployment to future needs.
Mennear
NICE Systems
NICE Perform
prNinICteE dre,ceomrdianigleadndaqnudalsitayvmeadnaognemdeaniltyp, rwodeuecktslypraonvidemcomnpthrelhyeinstievervaanlds.highly scalable solutions to capture, evaluate, analyze and improve
NICE
support.americas@nice.com
interactions in a VoIP, traditional TDM or hybrid environment.
Genesis Systems
GenSwitch
GenSwitch is a centralized, web-based, visual switch management solution for easily performing
Avaya Aura®
Brandon
brandon@buygenesis.com
Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, performance monitoring,
Moves, Adds and Changes (MACs) to your communication systems.
fraud detection and traic
Lorraine Smith
Mennear
Lorraine.smith@nut.eu.com
management. Secure multi-user access via web browser for on-premise or cloud based solutions.

Get in the Guide.

One screen cockpit

The IP attendant
softconsole for E-mail Notiication Call Recording
Reach the Avaya end user and Avaya partner
communities in the world’s most
AVAYA CS 1000
comprehensive guide to Avaya tested products.
 easy to install
Ms Outlook Rich Centralized Directory
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Contact me today,
Email marie-france@usernews.com
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Contact Center Integration
Call 1-514-634-0330

Operator Performance Reporting

Marie-France Belisle,Editor, Usernews, Special Reports
Usernews Publications Serving 40,000 UC professionals.
smile@cofelyquentris-gdfsuez.be - www.cofelyquentris-gdfsuez.be

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