Page 18 - AvayaExtra Q3 Fall 2014

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Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Geomant Enterprise Desktop Connect Express
Geomant’s Desktop Connect Express provides the fastest, most flexible way to implement screen- Avaya Aura®
David Ward
dward@geomant.com
Solutions
pops and improve agent productivity in an Avaya Proactive Contact or Avaya Aura Communication
Manager environment.
Geomant Enterprise Desktop Connect Unified Unified Agent simplifies inbound, outbound and blended contact centre agents’ desktops with a Avaya Aura®
David Ward
dward@geomant.com
Solutions
Agent
CTI-enabled agent toolbar for all call tasks, increasing productivity and reducing staff training and induction costs.

GFI USA Inc
GFI FaxMaker
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and receiving faxes an efficient, simple and cost-effective process.
Avaya Aura®
Kevin Hodak
khodak@gfi.com

Group Tiger
Innline VoipLink
SIP based Guest and Admin voicemail and wakeup solution designed for Hospitality. Supporting PMS integration for Guest changes, message waiting and wakeup, along with spoken Room Status and Avaya Aura®
Simon Udell
simon@tigercomms.com
MiniBar posting.
Group Tiger
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network Avaya Aura®
Simon Udell
simon@tigercomms.com
control, cost management and fraud detection and incorporates secure multi-user access, language,
currency and country support.
Group Tiger
TigerTMS Hotel Pro
Hotel Pro is the complete suite of solutions for Hospitality, linking FOH / PMS to the PBX, contains Call Avaya Aura®
Simon Udell
simon@tigercomms.com
Accounting & Billing along with full bi-directional control for CheckIn and CheckOut.
G-Tek Electronics SSP-2110-S
Single Line IP Speakerphone. 10 Programmable Guest Room Service Keys. Full Duplex Speakerphone Avaya Aura®
GTek Sales / AEI gilbertchng@g-tek.com.my /
Sdn. Bhd. / AEI with Display.Redial,Hold,Conference & Volume Control.Message waiting & Ring Indicator.
Sales
gilbertchng@aeicommunications.
Communications
com.my
G-Tek Electronics SSP-2210-S
Dual Line IP Speakerphone. 2 Lines with 10 Programmable Guest Room Service keys. Full duplex Avaya Aura®
GTek Sales / AEI gilbertchng@g-tek.com.my /
Sdn. Bhd./ AEI Speakerphone with 2 Line Display. Redial,Hold,Conference, Mute & Volume Control.Message waiting & Sales
gilbertchng@aeicommunications.
Communications
Ring Indicator.
com.my
G-Tek Electronics SSP-8110-SMK
IP Speakerphone with Dual Keypad (Master). Single Line with integrated DECT Cordless Technology. Avaya Aura®
GTek Sales / AEI gilbertchng@g-tek.com.my /
Sdn. Bhd./ AEI Communications
Full Duplex Speakerphone on Base and Handset. 10 Programmable Guest Room Service Keys. Redial, Hold, Conference, Mute, Message, Volume Control, M
Sales
gilbertchng@aeicommunications. com.my

G-Tek Electronics Sdn. Bhd./ AEI SSP-8210-SMK
IP Speakerphone with Dual Keypad (Master). Two Lines with integrated DECT Cordless Technology. Full Duplex Speakerphone on Base and Handset. 10 Programmable Guest Room Service Keys. Redial, Avaya Aura®
GTek Sales / AEI Sales
gilbertchng@g-tek.com.my / gilbertchng@aeicommunications.
Communications
Hold, Conference, Mute, Message, Volume Control, M
com.my

HigherGround, Inc.
Calibre Voice of the Customer Call Recording and Evaluation
HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers. With today’s stringent requirements of contact centers to Avaya Aura®
Robert Bowman
rbowman@higherground.com
keep customer data secure, these tools work to provide full regulation compliance.
ICR Adventus Systems
Evolution
"EVOLUTION is an omni-channel Contact Center solution. Providing a single, seamless, integrated and Avaya Aura®
Maria Fernandez
mfernandez@icr.es
updated experience to the customer. An application with a demonstrated best cost-benefit ratio in the
industry.
InfoPlus
Hosted Management Reports Inventory; Configuration; Traffic/Performance, Security; Remote Backup
Avaya Aura®
Rich Cabelo
rcabelo@infoplusonline.com
for Avaya Partners and Users
InGenius
InGenius Connector InGenius Connector Enterprise helps customers rapidly integrate their existing Avaya call center Avaya Aura®
Brian Jensen
sales@InGenius.com
Enterprise
operations with major CRM platforms from Salesforce and Microsoft to accelerate growth strategies,
improve customer service, and drive down call center costs.

Delivering enterprise grade

solutions to the SMB market

Best in market pricing offering capabilities previously only available to large enterprise class businesses
l
l Avaya tested and certified, designed to work as an integral part of your Avaya platform

lSupport for multichannel inbound and
outbound contacts (Voice, Email, Web Chat)

lMulti media Skills based routing Watch

lFixed Call, Mobile Call and
Our
Screen Data recording
Video

lReal-time and Historical Reporting
including SLA reporting

l Scalable from 5 to 500 agents and
from 1 to 50 Supervisors

lDeployment in hours, with fewer
steps than competitive solutions

1-800-434-8358

www.medtelservices.com

salesteam@medtelservices.com

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