Page 33 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
25

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Resource Software Shadow Call Management Shadow CMS Enterprise is a total communication management solution that consolidates Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Sofware
communication usage data (i.e. CDR, Hunt Groups, etc.) to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses.

Resource Software International Ltd.
Shadow OSN Onsite Notification
Offers immediate on-site notification for event/emergency calls. Seconds can make the difference in life threatening situations or when apprehending harassing callers.
Avaya IP Office
Steve Cummings
scummings@telecost.com

Resource Software International Ltd.
Shadow Real-Time Dashboard (RTD)
"Shadow Real Time Dashboard (RTD) is a browser based, real-time console that monitors and analyzes data (including Contact Center/Hunt Groups, CDR, etc.). It provides supervisors with Avaya IP Office
Steve Cummings
scummings@telecost.com
instantaneous metrics about the health of their communication facilities.
Rogers SIP Trunking
SIP Trunking solution
Avaya IP Office
Terry MacKenzie
terry.mackenzie@rci.rogers.com
Communications
Sagemcom
XMediusFAX
By leveraging Avaya's Communication Manager to send and receive faxes, XMediusFAX delivers Avaya IP Office
Julie Lortie
julie.lortie@sagemcom.com
scalable, secure, and reliable fax services without any additional hardware. That makes it the
greenest fax server on the planet.
SaskTel
Sasktel SIP Trunking
SIP Trunking solution
Avaya IP Office
Glenn Buchanan
glenn.buchanan@sasktel.com

Scantalk ApS
TeamView Office Manager
Office Manager works as customer service/helpdesk for teams or individually with full Microsoft AD, Exchange and Outlook import with phone, mail, web and 3. Party application integration. Supports Avaya IP Office
Allan Smith
Sales@scantalk.com
Avaya AuraCall Center Elite.
Sonexis Technology
Sonexis ConferenceManager
Sonexis ConferenceManager eliminates the costly pay as you go fees of subscription based Avaya IP Office
Dan Watkins
dwatkins@sonexis.com
conferencing services, while setting new standards for ease of use, control, and security.
Sotel IP Services SoTel SIP Service
SIP Trunking solution
Avaya IP Office
Nick Kramer
nkramer@sotelsystems.com
(Division of Sotel
Systems, LLC)
Spectralink IP-DECT Server 6500/400
The Spectralink DECT Servers are built on the international DECT (Digital Enhanced Cordless Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
Corporation
Telecommunications) standard, providing a cost-effective, highly-secure and reliable wireless
telephony solution.
Spectralink PIVOT VoWiFi Android Phone
PIVOT expands the Spectralink portfolio of Voice over Wi-Fi (VoWi-Fi) handsets to deliver enterprise- Avaya IP Office
Cynthia Rhodes
cynthia.rhodes@spectralink.com
Corporation
grade, on-site voice mobility with a user-friendly interface on an extensible application platform. Built
on the industry-standard AndroidM operating system, PIVOT offers HD voice quality, seamless VoWi-Fi roaming, durability and wireless local area network (WLAN) interoperability.

Spectralink Corporation
SpectraLink 84-Series Wireless Telephones
SpectraLink 8400 Series standards-based Wireless Telephones provide Unified Communications for on-site mobile professionals across a wide range of industries, including healthcare, retail, Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
manufacturing and hospitality.
Syn-Apps LLC
SA-Announce
SA-Announce integrates with the Avaya Aura® and Avaya IP Office platforms to deliver advanced Avaya IP Office
Syn-Apps Sales
sales@syn-apps.com
paging, scheduled announcements, emergency/weather alerts, and mass notification services via
audio, text, or graphics to Avaya phones and 3rd party systems.
TDC Sverige AB TDC Business Trunk
SIP Trunking solution
Avaya IP Office Raymond raymond.liljegren@tdc.se
Liljegren
Telenor
Telenor IPT
SIP Trunking solution
Avaya IP Office
Lars Krogh
lars.krogh@telenor.com
Telephonetics Inc.
Telephonetics IP based audio Telephonetics message utility, coupled with its Web Services interface, allows on line delivery and Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
services
management of professionally recorded voice prompts and messages for IP Office Voice Mail Pro
systems.
Telephonetics Inc.
Telephonetics Message/Music Telephonetics message utility provides customized music and messages for calls on hold in IP Office Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
on Hold
systems.
Telesoft
PSwitchView
PSwitchView is a windows base call billing platform for the "Avaya IPOffice" and "Avaya Avaya IP Office
Deepak Shingre
deepak@telesoft.in
Communication Manager" platforms. It can scale from a standalone configuration to a Web based
centralised configuration catering to multiple sites.
TelNet Worldwide
TelNet SIP Trunking
TelNet Worldwide provides comprehensive, highly reliable IP-based business communications Avaya IP Office
Mark Swope
marketing@telnetww.com
services over our own advanced network. Solutions include flexible and scalable SIP trunking and
MPLS services.
TelStrat
Engage Record
Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, Avaya IP Office
TelStrat
sales@telstrat.com
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total contact center solution for SMB, enterprise, & cloud.

ThinkTel ThinkTel SIP Trunking
ThinkTel Communications is Canada’s largest, most reliable SIP trunking provider, with exclusive Avaya IP Office
Jim Dawson, VP Jim.Dawson@thinktel.ca
communications
features such as: channel bursting, uControl self-serve customer portal, Surecall for disaster recovery, and flexible contract terms.
Sales

Tone Software Corporation
ReliaTel Global Quality, Performance, and Service Proactively monitors and manages entire Avaya IP Office ecosystem to ensure quality, performance, and service levels. Includes quality and capacity reporting to help VoIP teams optimize their IP Office Avaya IP Office
Paul Wiggins
tw@tonesoft.com
Level Management
operations.
Tri-Line
TIM Enterprise
Advanced call logging with unique objects-based directory that places no limits on hierarchical width Avaya IP Office
Tri-Line Sales
sales@tri-line.com
or depth. Allows users to reconcile calls across 'on-net' routes, unlimited display boards. Fully-
integrated recording option.
Tri-Line
TIM Plus
TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for Avaya IP Office
Tri-Line Sales
sales@tri-line.com
logging calls for up to five PBXs with unlimited display boards. Fully-integrated call recording option.
Tri-Line
TIM Professional
For SME businesses, TIM Professional is the perfect call logger. Deceptively powerful with an in-built Avaya IP Office
Tri-Line Sales
sales@tri-line.com
web-server, it allows managers and teams access to critical business intelligence.
TSTT
TSTT SIP Trunking
SIP Trunking solution
Avaya IP Office
Jason Melville
jmelvil1@tstt.co.tt
Valcom
VE6023 Telephone Page Valcom’s Telephone Paging Server makes broadcasting page announcements to IP Telephones easy. Avaya IP Office
Dave Ellison
support@valcom.com
Server
Maximize communication coverage by utilizing existing Avaya telephones to receive emergency
announcements, general pages, severe weather information or everyday notifications.
Veramark VeraSMART eCAS
Enablescallcollection,analysis,reporting,andcostsavings.CompatiblewithTDM,IP,orhybrid Avaya IP Office
Kari Bittner
kbittner@veramark.com
Technologies Inc.
networks. Add-on capabilities include wireless call accounting and other components for a complete
telecom expense management solution.
Verint Systems Inc.
IP Office ContactStore
IP Office ContactStore allows you to acquire more value from telephony contacts by complementing Avaya IP Office
Verint Sales info@verint.com
the voice recording capabilities of VoiceMail Pro with search and playback of recorded calls.
Support
Verizon Business
IPCC VoIP Inbound Service
Verizon combined intelligent routing and call treatment with SIP Signaling to deliver VoIP Inbound Toll Avaya IP Office
Robert Kitchen
robert.w.kitchen@verizon.com
Free/Local Originations and IP Interactive Voice Response (IP IVR) IP and TDM contact center solutions.
Verizon Business
VzB IP Trunking Service
IP Trunking is an enterprise-class, Avaya compliant, SIP Trunk-based IP PBX service offering a simple, Avaya IP Office
Robert Kitchen
robert.w.kitchen@verizon.com
economical & efficient voice/data solution. Centralized multi-site & burstable options available.
Vodafone D2 GmbH Vodafone DE SIP-Trunk SIP Trunking solution Avaya IP Office Marco Di Falco marco.difalco2@vodafone.com
Vodafone Libertel B.V.
Vodafone NL SIP Trunk
SIP Trunking solution
Avaya IP Office
Hashim Zeid
hashim.zeid@vodafone.com

Vodafone UK Ltd
Vodafone FMC Trunk
SIP Trunking solution
Avaya IP Office
Jeff Hiltz
jeff.hiltz@vodafone.com
Voice Carrier
IntelliSIPTM
IntelliSIPTM Sip Trunking helps businesses significantly reduce their monthly phone bill, and extends Avaya IP Office
Voice Carrier partners@voicecarrier.com
the functionality of their existing PBX with a variety of cutting edge phone services and features.
Channel Partners

p001_032_Buyers Guide 3rdQtr_2014.indd 25
30/09/2014
13:55